Hi TERESA0320,
We do not get notified when you post on your forum profile so we don't see your request for help. I just happened to be checking new registrations when I found it.
When you need help with either the forum OR the game you need to post a request for help in
Help and Support
Regarding you issue, this is the link that will take you
Suggestions You will not be able to start a new thread there, if that is what you were trying to do that's why you could not post there. When you arrive in the Suggestions area click on the title of a thread that most suits your idea, then scroll down the page and post in the reply box at the bottom of the page. Please Note: If you post in a thread and it's not the right one or is better suited to another one, your post will be moved.