Honeybear, please do not post any problems in the visitor messages in your profile as we do not get any alert for these that you have posted here. I only saw it because I was checking accounts. Please post your problem in the forums instead. For this problem I suggest you post it in the Help & Support forum.
To see how to post in the forums please read the instructions in the following link:
http://www.slashkey.com/forum/showthread.php?t=635854