Hi Riap,
It is possible that it was a temporary glitch because the release was done last night. Those flowers were move to only the store. You may have also tried to over fill the gift box which does end with losing gifts because they can't fit even if you have accepted them.

[B]They moved the Zinnias and Gerber daisies to store only? Ok that explains it. Maybe they should do that with horses-since it costs FC to get stables for them.
I haven't had any gift loss problems before this because I store ingredients and animals before accepting more. [/b]

disappearing gifts - again!
 

Hi, something in receiving gifts is very wrong!
For several times I noticed that gifts were accepted and then they disappeared on the "My Gifts" tab. This happened on my own farm (especially with trees and flowers), in another account I have too and now I see other people have the same problem. I reported this "bug" several times at the helpdesk.

This morning I had 247 pending gifts. I exchanged the first 100 to potatoes and accepted. I am pretty sure I accepted because I had no potatoes in storage. I sent a gift back. Went to the "My Gifts" page and there was nothing. Again. I cleared memcache and all other things one can clear on his pc and restarted the game. But the 100 gifts I accepted were lost in the void.
Then I continued accepting the 147 pending gifts and that went normal. Wow, lucky me lol
Something is wrong in the procedure of accepting gifts.
Can someone please shove this "bug" under the eyes of the developers?
I already reported it a few weeks ago, but the bug comes back, and not just for me apparently.
Please?

Hi Palmarina,
I am sorry this happen to you, but we can not duplicate this.
If you wish you may report this to Support for them to look into.

Hi - This happened before about the time of the "separation" and I simply don't remember what advice you gave me. Today I sent out 5 gifts to each of my neighbors and buddies. When I went to exchange gifts sent to me, it showed 8 buddies and 3 neighbors in the "send gift back to" pop-up. These are people I've had for a long time, some since I started playing. I know whoever answered before told me something to do but I don't remember what it was. Could someone please let me know. Thank you!!

Hi Lynnetimpeiro,
We don't know who told you what back then.The only thing I can think of would be these may be some who have you as a neighbor or buddy that you don't have as one of those. So 1 way connection. If it will let you send them back one then do so.

Thank you Taz.

gift manager
 

When I accept gifts, they are not showing up in my gift box. This started 4.17.24

Hi Txbeck,
I moved your post to the thread about gifts.
Are these gifts sent by your neighbors or gifts from a gift site?
What gifts are you accepting?
I have not been able to duplicate this with the pending gifts in the gift manager. Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached

gift problem
 

I cannot store my gifts. I accept them, changing a few to what I want, and accept all. send gifts back to those that are due. But nothing goes into my gifts and I see nothing where the gifts to use should be. and the gifts are back pending for me to accept all over again. but it never works. Has been this way since this afternoon. Please help.

Hi Iwoeb,
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached

my gift box is not clearing after i accept the gifts

Hi Pete,
I moved your post to the Help & Support thread about gifts. It appears there is a problem with this, but it does not have anything to do with the current release.

Hi All,
It appears there is a problem with pending gifts not clearing when accepted and not showing in the My gifts correctly. This has been sent to the developers. Please be patient while they can troubleshoot this and fix this.

Receiving gifts is not working
 

I collect a page of gifts and then send back but when I go to collect nothing appears and if I click Load more gifts it doesn't load but gives me the same ones I previously accepted except for that I never collect so they keep reappearing.

Mark me down for having the same issue. I have 26 gifts that will not go away. I've done a memcached, cleared history, etc.

I can not receive/accept gifts from neighbors today.

Hi Ky :)


There is a banner above the game screen explaining that:

Hello Farmers, accepting new gifts is currently disabled due to a bug, will be enabled again tomorrow. Thank You.

Sorry for the inconveniences.

Unable to get pending gifts or stored items
 

It tells me I have 53 pending gifts...which is normal. But when I click on it to retrieve them, it says there are none! Why can't I get my gifts out of there?

Also, I have tried all week to take gifts in my storage and place them into a farm. I can get new ones from the store with no problem but not stored ones! What do you suggest?

Hi Lessonlady :)

I moved your post to the thread about Gifting.

For the first problem, there is a banner above the game screen explaining that:

Hello Farmers, accepting new gifts is currently disabled due to a bug, will be enabled again tomorrow. Thank You.

For your second problem, you need an empty space to be able to put them on a farm. You have to show everything in your farm to be sure you are not trying to place them on top of other item.

If you are using the Purple hand, then you need at least an empty space the size of a pine tree to be able to place the stored item.

Gifting is already enabled again? At least it's working for me.

Nevermind...still showing pending gifts and not able to accept...it WAS working and I accepted gifts earlier

Hi Lisa,
No it has not been enabled again yet. The developers will notify when it has been fixed and enabled again.

That's odd as overnight I WAS able to send/receive gifts and this AM nada...

Gotcha. TY for letting me know. I hadn't read the banner message.

Do you know if the gifts we are sending will be available to collect after the fix?

Hi Jerrbearsr,
Yes they should be available. The problem does not affect sending gifts.

Gifts
 

Won't let me get my gifts that it says I have. Please help.


10000003477 Build No: 600
Cassandra1954

Hi Cassandra,
Please read the banner above your farms.

My pending gifts...
 

I can't get my gifts, is there currently and issue ??

Hi Jetdogy,
Please read the banner above your farms.

Banner,, is tomorrow UK time,, or USA time ?????????????

Hi JNelson,
The game is a US game, so obviously would be US time. Exactly when they will have it fixed and release the fix only the developers know so no we do not know exactly the time they will release it.

thanks i thought the dev were in the UK with Raul ......

Hi JNelson,
Raul lives in the US in the eastern time zone.

It's currently 8:19PM US East Coast. What time "tomorrow"?

Hi Lisa,
Only the developers know what time they will release the fix. It will all depend on how long it takes them to get it fixed.

I haven't been able to open my 80 pending gifts since this morning. Thank You

Hi Bjyhey,
I moved your post to the Help & Support thread about gifts.
Please read the banner above your farms.

Thank You, didn't think to look there