Quote:
Originally Posted by honeyg56
I have so far waited 8 days for support to fix a problem on my farm, I have emailed them a couple of times (quoting their reference but received nothing), the support is really slack considering I play this every day and have done for a few years, not to mention the $ I have spent - a little bit of loyalty from the support staff wouldn't go amiss. I don't intend spending any more on the game until my problem is resolved. How much longer do I have to wait?
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Hi Honeyg,
I am sorry Support hasn't responded to you, however they do have to take the support tickets they receive in the order they get them so depending on how many tickets they have ahead of yours it could take a few weeks for them to respond. Sending multiple emails to them does not help getting a quicker response. You just need to be patient and wait for them to get to your ticket.