Quote:
Originally Posted by alan m
TIGER - Cannot find original re crashes BUT you asked for further information - I have played Farm Town since it changed from Adobe across to this new version - In April I did indeed raise an issue regarding the game crashing on other peoples farms -in most cases it was fishing and crops. It was never resolved by your Technicians BUT i soldiered on accepting that I would on occasions have to reboot - You also advised tha oneof your recommended browsers was EDGE which I have - You advised going to preferences and clicking on COMPRESSED GRAPHICS which has been done. The game has crashed many times and despite clearing the CACHE/COOKIES - its STILL crashing- I know I am not alone in raising this I know many others can play without a single crash BUT my own problem exists - I have received suggestions to Change my BROWSER and EVEN my computer which all work perfectly until FARM TOWN - PLEASE PLEASE sort something out and PLEASE do NOT say its my fault -My BROWSERS fault ---Those who have the same issue cannot all be wrong
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Hi alan m,
Thank you for some of the information you have provided but unfortunately you have not supplied all of the information we need.
The reason we keep asking you to compare your computer to the example in the 1st post on page one and check for any computer updates, which again you have not answered, is that if your computer does not meet or exceed those requirements that could explain why you are having difficulties working the bigger farms that have a considerable amount of items on them. Without that information we are no further forward with determining if you should be experiencing difficulties or not.
If you are having these problems on one or more of your own farms, you could supply your USER ID which is in the message above your game screen and let us know which farms those are, so that we can at least go take a look at the type of farms you are having difficulty with, and then we will be able to check what happens when we work farms similar to those.
You do not have to supply that information on the forum if you don't want to, but that does mean that we don't have the information we need nor can we even go look at the types of farms you are having difficulties working. I will be copying your posts over to the relevant devs thread for them to see but what we have been asking you is exactly the kind of information the devs will want to know to be able look into this.
What I suggest you do is contact the support team, as I have previously suggested, and work with them. Instructions to contact them, in case you need them:
To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.