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Originally Posted by Jeanne Dubrasky
After midnight last night i purchased farm pass for December. Took my money but warning popped up saying do not buy as may be charged twice so I would say they knew then. If this gets fixed, I not only expect all my money back but all the quest money farm money and real money I can only take so much this BS For month Facebook has been requesting, I dual my account I did yesterday as popped up it would be deactivated if wasn't on December 3rd I did I am good. However, the only reason I use FB anymore since so many platforms are opening up options for me to do business on that weren't before that if it isn't up tonight, I am done. Not clearing rotted fields starting everything all over on farms and losing all the quests i have waiting at midnight to cash in for week. Not going put myself through this anymore and so many are feeling it. You should know they were up to something with the dual verification. I am trying remove all payment now and disputing and filing complaint with FTC about theft of Facebook and slash key and slash key can show ftc what they have been doing to them PLAYING CHILDISH GAMES ,
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Hi Jeanne,
I have checked your data and you were only charged once for the Farm Pass. When we get the farms back you can check in the Account tab above the game and click on farm cash activity log to confirm that.
The Farm pass time glitch last night has nothing to do with the game being deactivated by Facebook. There was no warning from Facebook about them deactivating the game. The developers got an email about it after the fact from Facebook.
I am sorry, but we can not do any refunds through the forums. When the game returns you can contact Support concerning that. The dual verification is strictly for security and is done by many sites that do financial transactions.