Quote:
Originally Posted by Cassandra1954
I have received more than 16 Ingredient Pack Gifts and have not received the 60 points so please help. Thank you.
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Hi Cassandra,
We do not get any data on individual transactions of that type, so we do not see where or what ingredients packs you requested nor receive. We do not have any way to fix this for you. If you wish you can contact Support concerning this.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366