[marymarcel]

Originally Posted by Ifrabell

I am using a chrome book now and this is the message I recieve also the other message was from my tablet. Before I was using a laptop with basic Microsoft virus protector, so all three are different and I still cannot get in. I have been with you for over 10 years with no problems so this must be some kind of issue with my login which again I have used since joining. Can someone in your technical department please look at this for me. Hope the screenshots are readable to you, not used to the chromebook yet.

Your USER ID number is: 10000009075 Build No: 696[ATTACH]Attachment 26322[/ATTACH]

2025-03-29 08:20:13.076 INFOCheckpoint-B-000 - Initialized
2025-03-29 08:20:13.076 LOGFT Client Services Inited.
2025-03-29 08:20:13.091 LOGSessionId: 2290820
Browser: unknown: Mozilla/5.0 (X11; CrOS x86_64 14541.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Vulkan 1.3.289 (Intel(R) UHD Graphics (JSL) (0x00004E55)), Intel open-source Mesa driver)
2025-03-29 08:20:13.195 LOGnavigator.mediaDevices support available
2025-03-29 08:20:16.994 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/...ild696.data.gz
2025-03-29 08:20:18.325 ERRORwasm streaming compile failed: TypeError: WebAssembly compilation aborted: Network error: Response body loading was aborted
2025-03-29 08:20:18.327 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/...ild696.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2025-03-29 08:20:18.328 ERRORfalling back to ArrayBuffer instantiation
2025-03-29 08:20:21.077 LOGboth async and sync fetching of the wasm failed
2025-03-29 08:20:21.080 ERRORboth async and sync fetching of the wasm failed
2025-03-29 08:20:23.754 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object

Hi Ifrabell

We know that chromebooks have problems with memory as you need a lot to play the game.

If the browsers you use are up to date and you do not have any pending update for your operating system, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem can cause slowed down or lost data transfer.

Please try all suggestions given in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

If nothing works for you, then contact Support by sending an email to:
support@slashkey.com

You will receive an automatic response email. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366