OFFICIAL Problems with crops and products disappearing from Storage

[marymarcel]

At this time we have not been told if there is a specific limit to the number of harvested crops and items from your facilities that may be kept in storage.

Please post in this thread only if you have had harvested crops or items produced in your facilities disappear from your storage bin or not make it into your storage bin. This thread is not for missing coins from selling harvests. This thread is only for crops or produced items from your facilities that do not make it into your storage bin, or disappear from the storage bin.

This problem does not appear to be related to a specific server.

What we do need to know is how much you had in your storage bin before you attempted to store the last items that either disappeared or never made it to the storage bin.

In order to keep the information straight for the developers any posts which are not related to this subject will be deleted. Please post questions about missing coins in the proper thread.

We will keep this thread updated with information from the developers.

[jroberto]

Hello all,
I have a weird item missing. Just one item, my US Flag is missing on Farm 14. It was on that farm before the upgrade, gone after the upgrade. It is not in my storage. Only reason I am mentioning it is because it was quite expensive. Thanks for any help.

User Id: 1668481945

[Taz D]

Originally Posted by jroberto

Hello all,
I have a weird item missing. Just one item, my US Flag is missing on Farm 14. It was on that farm before the upgrade, gone after the upgrade. It is not in my storage. Only reason I am mentioning it is because it was quite expensive. Thanks for any help.

User Id: 1668481945

Hi jroberto,
The animated items are not available yet, so that is why it is"missing". It is still there but you just can't see it until they add those back into the game.

[mo54862]

I'm missing a WHOLE bunch of harvested crops .... thought my facilities wiped them out when I started all of them but couldn't believe it took THAT MUCH to start them all. Been watching crops as I start facilities now and NO, THEY DID NOT USE UP MY CROPS ... sooooo .... WHERE DID ALL MY CROPS GO ? ... they were there before the facility manager was enabled with the last update. But I see from the posts that this is NOT just my problem.

[Taz D]

Originally Posted by mo54862

I'm missing a WHOLE bunch of harvested crops .... thought my facilities wiped them out when I started all of them but couldn't believe it took THAT MUCH to start them all. Been watching crops as I start facilities now and NO, THEY DID NOT USE UP MY CROPS ... sooooo .... WHERE DID ALL MY CROPS GO ? ... they were there before the facility manager was enabled with the last update.

Hi Mo,
If they were there before the facility manger was enabled and you have been starting production in yur facilities then to me it looks like you have used them. I see plenty of crops in your storage, Though some of the more commonly used ones are lower amounts.
Please note that your facilities sat unused for several weeks so they would have been empty. That means the first fill would be a huge one. And depending on how active your neighbors are at working them then it can take a lot of crops to refill.

[mo54862]

Will and possibly when will the Activity Log under your farms be enabled again ? I'd like to know who is working my farms and facilities.

[Taz D]

Originally Posted by mo54862

Will and possibly when will the Activity Log under your farms be enabled again ? I'd like to know who is working my farms and facilities.

Hi Mo,
We do not know when the developers will add tht function. Right now it is replaced with the console that gives them troubleshooting information.

[betty457]

for the past few weeks when I go to load facilities I have been getting the you can't load what ever because you don't have enough.... fill in the blank but I know that I have enough coconuts, eggs or what ever, I have to leave the facility manager, restart the game and suddenly my ingredients that I knew I had suddenly re-appear, this is a huge pain in the you know what but it's been consistent and annoying. Also it appears that my ingredients are disappearing at an alarming rate There is no way that I am using 6000 eggs filling facilities just once, or 5000 coconuts or 6000 sheep wool. something is just not right

thank you for your time

One last thing, the game keeps telling me I don't have a super facility even after I have just loaded the facilities

[Taz D]

Originally Posted by betty457

for the past few weeks when I go to load facilities I have been getting the you can't load what ever because you don't have enough.... fill in the blank but I know that I have enough coconuts, eggs or what ever, I have to leave the facility manager, restart the game and suddenly my ingredients that I knew I had suddenly re-appear, this is a huge pain in the you know what but it's been consistent and annoying. Also it appears that my ingredients are disappearing at an alarming rate There is no way that I am using 6000 eggs filling facilities just once, or 5000 coconuts or 6000 sheep wool. something is just not right

thank you for your time

One last thing, the game keeps telling me I don't have a super facility even after I have just loaded the facilities

Hi Betty,
You can tell how many of an item you need with the ingredient planner. Ste it to all facilities, 15 days and missing. That will show you anything you are short of. It will also show you how many of an ingredient you need to fill all those facilities. I will tell you I require 32,670 eggs for a complete refill and I do not have multiples of many facilities as some do, so 6,000 eggs is not a big amount.

When you fill your facilities, if there is a shortage it encounters then it doesn't complete the loading. When you click play, you are getting all of the ingredients returned that the belt bonuses returned from those batches. That is why when you click play you suddenly have the ingredients you need.
Where are you seeing that it says you don't have a super facility? According to your data you started the Dairy Processing Plant on Mar 31. You have 6 of them, But today being Sunday then that one has ended and the new week starts on your Monday, so you will need to get a new one.

[betty457]

Thank you so much for the response, I don't have a huge farm or tons of facilities, it felt as though the game almost required you to have at least 2 of each facility or how else could you form chains? anyways, though I have been playing for a while I usually play alone and there is lots I don't know, like where on earth is the ingredient manager? thank you and btw, the game still says I don't have a super facility, I think it hates me lol