HTML5/WebGL: Game Not loading or frequent crashes

[Raul]

This thread is now closed.
If you have any problems with the game not loading, WebGL disabled, frequent crashes please click on this link to be taken to the Game Not loading/WebGL disabled/frequent crashes thread in Help and Support:

http://r1.slashkey.com/forum/showthr...54#post4559554

For all other issues please post in the Help and Support Section:
http://r1.slashkey.com/forum/forumdisplay.php?f=1

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HTML5/WebGL: Game Not loading or frequent crashes
This thread is for those with the above issues ONLY.

If you can load your game to see what is on your farms like crops, trees etc and you can work your own farms this is not the thread you need to post in.

This thread is ONLY for those who are unable to load the game at all or have frequent crashes.




Farmtown hardware and software requirements:
Players will experience optimal gameplay if your device meets these specs:

• Latest version of Chrome, Firefox, Edge or Opera browsers
  
• 64 bits Operating System
  
• 8GB of RAM or higher
  
• Dual Core CPU
  
  
• Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s
  
  
• WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA
  
  The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.
  
  Important - always check for computer updates and browser updates at least once a week!

If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:

• Close all the tabs in your browser and then close your browser.
• Close other applications.
• Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.
  
  Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.

If the game is stuck on a black screen due to WebGL not Supported or Disabled error:

• Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.
  
  
• Check if WebGL 1.0 is enabled in your browser using the link below.
  If you see a rotating cube, WebGL 1.0 is enabled:
  https://get.webgl.org/
  If you are limited to only using WebGL 1.0 please also read the update in red further down this post!
  
  
• Check if WebGL 2.0 is enabled in your browser using the link below.
  If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
  WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
  https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/



UPDATE AUGUST 2022: WebGL 1.0 may no longer be supported by various browsers as time goes on. There is no date listed by the various browsers as to when it may no longer be supported.

Currently Chrome is no longer suitable for those that have to use WebGL 1.0
If Chrome is showing updated and the setting for Hardware Acceleration is enabled but when you try to load the game WebGL is still showing disabled.

Or if you have previously seen in in the FT Console while using Chrome...
LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
are no longer seeing that and have already done the steps listed above then you will need try using other browsers instead.

The only way to know which Browser will work best on your device is to try them.
We can only recommend some browsers to try BUT what works well for one person may not for someone else. This is nothing new which is why you have to try them yourself!

If there is no WebGL disabled message but the game does not finish loading:

• Clear your browser cache - remember the first load of Farm Town after clearing browser caches will be slower especially if you have a lot of items set to show in your game preferences like, crops, trees, facilites etc as you will be loading a fresh set of graphics.
  
  
• Disable all installed browser extensions (some browser extensions, especially those that hide ads or try to convert Facebook to an old layout may be incompatible with Farmtown). If you find you can load the game after disabling all of them, you can try enabling one, then reload the game to narrow down which extension might be causing a problem before you try enabling another one.
  
  
• Uninstall and reinstall your browser - If you only have one browser installed on your computer do NOT uninstall it until you have got another one you know that you can use! Then, IF it's only 1 of the browsers that you are able to use that is having problems loading the game AND you can load it in other browsers, ONLY uninstall and reinstall the browser with the issue. Read any information the browser shows to you when you uninstall it so you know if it will log you out of sites, remove any saved passwords or clear any saved bookmarks that you might want! Only one browser having an issue may be that an update for that browser didn't get correctly updated.
  
  
• Try with another updated browser

If your farms are too slow to load because they have too many *different* items or because of a slow internet connection:

Try enabling the Compressed Graphics option in the Preferences screen.
The graphics will have a bit less quality but will load faster.

How to enable Compressed Graphics:

1. Click on the preferences icon top right of your game screen.
   
   
2. Add the check mark for Compressed Graphics, indicated with the red arrow and red box in the picture.

   You may also want to check a few more settings in that window so that there is less of a demand on your computer. If you do please remove the check marks for Show Feedback when Farming and also from Show Animals when not at Home. Add the check mark for Freeze Animals. All three settings are indicated in the picture with a blue box.

3. When you enable the Compressed Graphics Setting, you will see a popup with information.
   
   
4. Click on the green check mark on that popup.
   
   
5. Then also click on the green check mark at the bottom of the preferences window to save your changes.
   
   
6. Reload Farm Town.
   
   
   
   
   If this setting helps you then you may need to consider more carefully what you are putting on your farms. More items, regardless of what they are, on bigger farms are a much bigger demand on your computers resources!

[Taz D]

Thanks Raul and team for working so hard over the holidays to get this out.


Just to add some information to this with facilities not working in the Unity version then Neighborhood Chains Contest, Super Facility, Facility Chains, and both quests will not work in it until facilities and those functions are added back in.

[mberger78]

Quote by Taz:

"You log into Facebook and first go to the Flash (original version) of the game. Is this where you have noticed nothing is there?"

No, it was game room. I couldn't get it to load at all on my browser, which is Google Chrome. I think I just have to update it to see what it does there, but I'm not sure. I'll do what you suggested though. Thanks for the advice and help .

M. Berger

[Taz D]

Originally Posted by mberger78

Quote by Taz:

"You log into Facebook and first go to the Flash (original version) of the game. Is this where you have noticed nothing is there?"

No, it was game room. I couldn't get it to load at all on my browser, which is Google Chrome. I think I just have to update it to see what it does there, but I'm not sure. I'll do what you suggested though. Thanks for the advice and help .

M. Berger

Hi M. Berger,
I don't use Gameroom and someone else said the same thing. This new version may not work in Gameroom.

[mberger78]

Originally Posted by Taz D

Hi M. Berger,
I don't use Gameroom and someone else said the same thing. This new version may not work in Gameroom.

Taz,
*nods* ok. What was it you suggested I do, again. I can't seem to find my original post or your response among the other questions and replies. I'm not sure if it got deleted or if I'm over looking it. Its just not there anymore, it seems. Thanks again for all the help.

M. Berger

[Taz D]

Originally Posted by mberger78

Taz,
*nods* ok. What was it you suggested I do, again. I can't seem to find my original post or your response among the other questions and replies. I'm not sure if it got deleted or if I'm over looking it. Its just not there anymore, it seems. Thanks again for all the help.

M. Berger

Hi M. Berger,
Log into Facebook and use the link in the left column to open Farm Town in Flash. Then you can click on the link in the banner to get to the Unity version.

[dorislei45]

guess i am dumb as i can not get my id# can not find where it goes

[Taz D]

Originally Posted by dorislei45

guess i am dumb as i can not get my id# can not find where it goes

Hi dorislei,
Your ID is the number in the banner. If you are not able to load the game lease include the other information requested too.

[RevelationBreeze]

Can't get the game to load. I get a black bacground with a white cube and that's it

[Poul Martin]

Hello Taz

I have great problem, the new version will not load on EDGE, just only on CROME. I hope You are able to help
Happy New Year to your all, Thanks for doing a great job.

https://apps.facebook.com/farmtown/?...kmark&count=26.