OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Rob T]

When posting in this thread the moderation team may need to visit your farm to look at an issue for you. Please include your user ID in your post.

How to find your USER ID number and Build Number:

Scroll down the page past your game screen and down again past the yellow box under your farm screen.

Look for the long number just after "Your USER ID number is: ....... "

Example:
This users ID is 00000000 , YOUR USER ID number will be different and could be much longer.
The Build number may be needed if there has been an update or a new release as that number can change.

Instructions should you want to put your farm link into your forum signature can be found by clicking on this link:
https://r1.slashkey.com/forum/showthread.php?t=662838

Farmtown hardware and software minimum requirements:
Players will experience optimal gameplay if your device meets these specs:

• Always check you have Updated your version of Chrome, Firefox, Edge or Opera browsers
  
• 64 bits Operating System
  
• 8GB of RAM or higher
  
• Dual Core CPU
  
  
• Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s
  
  
• WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA
  
  The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.
  
  Important - always also check that you have done ALL computer updates as well as checking for browser updates at least once a week! These updates are happening much more often than they used to many years ago!

If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:

• Close all the tabs in your browser and then close your browser.
• Close other applications.
• Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.
  
  Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.

If the game is stuck on a black screen due to WebGL not Supported or Disabled error:

• Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.
  
  
• Check if WebGL 1.0 is enabled in your browser using the link below.
  If you see a rotating cube, WebGL 1.0 is enabled:
  https://get.webgl.org/
  If you are limited to only using WebGL 1.0 please also read the update in red further down this post!
  
  
• Check if WebGL 2.0 is enabled in your browser using the link below.
  If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
  WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
  https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/



UPDATE AUGUST 2022: WebGL 1.0 may no longer be supported by various browsers as time goes on. There is no date listed by the various browsers as to when it may no longer be supported.

Currently Chrome is no longer suitable for those that have to use WebGL 1.0
If Chrome is showing updated and the setting for Hardware Acceleration is enabled but when you try to load the game WebGL is still showing disabled.

Or if you have previously seen in in the FT Console while using Chrome...
LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
are no longer seeing that and have already done the steps listed above then you will need try using other browsers instead.

The only way to know which Browser will work best on your device is to try them.
We can only recommend some browsers to try BUT what works well for one person may not for someone else. This is nothing new which is why you have to try them yourself!

If there is no WebGL disabled message but the game does not finish loading:

• Clear your browser cache - remember the first load of Farm Town after clearing browser caches will be slower especially if you have a lot of items set to show in your game preferences like, crops, trees, facilites etc as you will be loading a fresh set of graphics.
  
  
• Disable all installed browser extensions - some browser extensions, especially those that hide ads or try to convert Facebook to an old layout may be incompatible with Farmtown. If you find you can load the game after disabling all of them, you can try enabling one, then reload the game to narrow down which extension might be causing a problem before you try enabling another one.
  
  
• Uninstall and reinstall your browser - If you only have one browser installed on your computer do NOT uninstall it until you have got another one you know that you can use! Then, IF it's only 1 of the browsers that you are able to use that is having problems loading the game AND you can load it in other browsers, ONLY uninstall and reinstall the browser with the issue. Read any information the browser shows to you when you uninstall it so you know if it will log you out of sites, remove any saved passwords or clear any saved bookmarks that you might want! Only one browser having an issue may be that an update for that browser didn't get correctly updated.
  
  
• Try with another updated browser and see if you get the same problems!

If your farms are too slow to load because they are very large and or have a lot on them OR if there is a slow internet connection:


Try enabling the Compressed Graphics option in the Preferences screen.
The graphics will have a bit less quality but will load faster.

How to enable Compressed Graphics:

1. Click on the preferences icon top right of your game screen.
   
   
2. Add the check mark for Compressed Graphics, indicated with the red arrow and red box in the picture below.
   
   You may also want to change a few more settings in that window so that there is less of a demand on your computer. If you do, please also change the following preferences:
   
   REMOVE the check mark for Show Feedback when Farming
   REMOVE the check from Show Animals when not at Home.
   ADD the check mark for Freeze Animals.
   All three settings are indicated in the picture below with a blue box.
   
   
   
   
   
3. When you enable the Compressed Graphics Setting, you will see a popup with information.
   
   
   
   
4. Click on the green check mark on that popup.
   
   
5. Then click on the green check mark at the bottom of the preferences window to save your changes.
   
   
6. Final step.....Reload Farm Town.

If changing the above settings help you, you may also need to consider what you may be adding to your farms when you next change what is on them or upgrade them.

More items, regardless of what they are, especially on the bigger farms are a much bigger demand on your computers resources!

.

[Dr. TEddy]

My Neighborhood Quests for the week will not load. The quest page is there, but it is not showing any facilities. Buttons won't push. Option still seems to be there, just no facilities. Are we not doing quests until after 'the move'?

[Tiger]

Originally Posted by Dr. TEddy

My Neighborhood Quests for the week will not load. The quest page is there, but it is not showing any facilities. Buttons won't push. Option still seems to be there, just no facilities. Are we not doing quests until after 'the move'?

Hi Dr. TEddy,

Only farming and some designing is available in HTML5 version. Facilities can't be used to make or load products so for now the NCC is suspended until those can be added again.

[TeamDavis]

Farmtown is not saving as it should. Hire and accepting work, the Loading Farm shows, but you don't get transferred to said farm. If by chance it does go through, it's not saving your progress and freezes up.

[marymarcel]

Originally Posted by TeamDavis

Farmtown is not saving as it should. Hire and accepting work, the Loading Farm shows, but you don't get transferred to said farm. If by chance it does go through, it's not saving your progress and freezes up.

Hi TeamDavis

If the farms you were hired for are heavily worked, maybe with overlaped ponds wall to wall, trees, flowers, etc. then this kind of problems could happen.

If that is the problem and you were hired for several jobs, then try to load the farms with everything hidden in your preference, the wrench, and then only show items for one job.

For example, if you were hired to fish and harvest/plow, then when the farm loads, click in your preferences and put a check mark to show Ponds option and click in the green check mark to save changes.
When fishing is done, click in your preferences, uncheck Show ponds and put a check mark to Show crops and click in the green check mark.

Also, be sure your browser and operation system are up to date. After any update it is always better to restart your computer.

If you continue having problems, then you have more suggestions in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

[FF1976]

Originally Posted by marymarcel

Hi TeamDavis

If the farms you were hired for are heavily worked, maybe with overlaped ponds wall to wall, trees, flowers, etc. then this kind of problems could happen.

If that is the problem and you were hired for several jobs, then try to load the farms with everything hidden in your preference, the wrench, and then only show items for one job.

For example, if you were hired to fish and harvest/plow, then when the farm loads, click in your preferences and put a check mark to show Ponds option and click in the green check mark to save changes.
When fishing is done, click in your preferences, uncheck Show ponds and put a check mark to Show crops and click in the green check mark.

Also, be sure your browser and operation system are up to date. After any update it is always better to restart your computer.

If you continue having problems, then you have more suggestions in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

I've found that when somebody has their farms heavily layered it causes problems. I have one SN who has layered to the Nth degree. They have many of their farms covered in ponds, then flowers, trees and multiple layers of crops. I don't work them much because It's almost certain to lock up my browser (Firefox 127.0.1) and give me the "Blue Screen of Death". I've also had this happen when I'm working facilities for others. I'm pretty well convinced this has to do with excessive layering. My browser and Windows are both up to date. I've also cleared my memcache numerous times to no avail. I know layering isn't officially supported but people do it anyhow. Perhaps the developers need to make a hard decision and at least restrict the amount of layers that can be made.

[Joyinlife]

I have a big white message with lots of errors. I left it there for you to see. Second question: Where do I find my farm#?

[Taz D]

Originally Posted by Joyinlife

I have a big white message with lots of errors. I left it there for you to see. Second question: Where do I find my farm#?

Hi Joyinlife,
First we will not be able to see the list if we go to your farms. When we load it we load from our own computer as a guest on your farms so will not get the same errors you got.
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and see if it is ok.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached

This would happen if the program encounters an error and can't recover at that point. As this isa random and infrequent problem there is nothing we can send to the developers to be able to fix.


You can always find your ID at the bottom of your farms page.

[Les CQ]

Greetings,
I have been unable to load the game thru Slashkey/Farmtown.com. An Error message keeps coming up:

2023-11-07 12:42:16.728 INFOCheckpoint-B-000 - Initialized
2023-11-07 12:42:16.728 LOGFT Client Services Inited.
2023-11-07 12:42:16.730 LOGSessionId: 10070442
Browser: Firefox: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 400 Direct3D11 vs_5_0 ps_5_0)
2023-11-07 12:42:16.754 ERRORApplying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977
2023-11-07 12:42:16.759 LOGnavigator.mediaDevices support available

I can't attach my farm # because I can't get to my farm.

Please advise if there is anything I can do, thanks for your time,
Leslie

[Les CQ]

Not sure what happened but I just tried again, and was able to load the game.
Have a great one,
Leslie
USER ID number is: 1638903129 Build No: 563