Game Migration Updates

[Tiger]

Originally Posted by grannyg

1662452922 Please can you sort the storage out i am loosing loads the biggest example is i have been exchanging all gifts (minimum 50 a day) exchanging them for gladioli planting then putting them into storage i have been doing this for over a week and have just gone to plant them only to find i have 163 just on 1 hit 50 x 5 is 250 and this has been over a week so i should have more? (aA lot more)

Hi grannyg,

Thank you for providing your ID.

At the time of this post, we are seeing that you have 441 glads in your gift box and 980 glads in your item storage. Are you not seeing that?

I have just tried exchanging gifts for glads and I am getting the correct amount in the gift box and they are making it to storage fine here. I have also tested the planting options you have for the tools you own and those are also working fine here.

There are several reasons why you may not have been getting the correct amount, I will list those for you so you can check if any of those could be what is happening:

• When you exchanged the gifts for glads, were there any neighbour requests showing on that page, if there were then that reduces the amount of gifts on that page so you wouldn't get 50 gifts of glads.
  
  
• Did you notice if anyone had sent you more than one gift at a time? If someone sends you more than one gift at a time, those methods don't always work every time so may be why the amount you got was reduced.
  
  
• When you were exchanging/accepting gifts, did you notice if any of them looked like ones you may have already tried to accept previously? If previously accepted gifts don't clear from My Requests you don't get them again when you try to accept them.

If you don't think any of those could be the cause or you can't see the numbers of glads I have listed in either your gift box or item storage, please clear your FT memcache in case there is anything in your data that may be causing a problem. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. That should correct whatever the problem was that was preventing you getting as many flowers moving forwards. Then try just accepting one gift of glads, load the game then check that the correct amount made it to the gift box and also got correctly added to your item storage when you stored them