OFFICIAL Facilities and Facility Manager

[Farmer_Susan]

Originally Posted by marymarcel

Hi Susan

We have not been able to reproduce your issue every time we tried.

Please contact Support team. To contact them, click in the link below and fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

When did you contact them?
August 11

Did you get the auto response email?
No

Have you checked your spam/junk folder for it?
Yes

Did you also try another email address you have and have the same problem with that one as well?
I reported it from my regular email address but gave Farmer Squeak's Farm ID, build and stuff. Farmer Squeak's email address is one I never use and can't always gain access to. In my report, I asked them to reply to my regular email address (for Farmer Susan). I don't know if they haven't yet responded or if it went to the email address I can't access.

Suggestions?

Susan