OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by uma437

Hi Marymarcel,
I tested now Chrome, Edge, Opera and Opera GX; the last one is a new installation from 2 days ago. The problem occurs in all of them, the browsers are all up to date. I have no pending update on my computer, so everything should be fine.

If it is not the error message from the picture I added in my last post, the error message says:


ERRORFailed to download file https://cdn.slashkey.com/flash/farm/...ild636.data.gz

If I reload the page, it usually works. Sometimes I have to reload a page several times. It does not matter how many requests I try to work at the same time. It is the same problem if I only try to work one single request. About 10-20% attempts to work a request load by the first try. The rest is about 50% the error message in the popup-window (see photo attached) or the message underneath the game frame I wrote above.

Just to explain again how it worked before the last update of the game: Until last week, I was able to work up to 30 requests at the same time in different tabs. In all tabs, the game loaded without problems. So I could click just through the tabs to start.

Best regards, Ursula

Hi Ursula

Are you using a saving link in your computer to load the game? If so please do not use it and click in this link to enter the game, you will have to type your credentials:
https://apps.slashkey.com/farmtown/login

If the problems continue, please contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366