OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Rob T]

When posting in this thread the moderation team may need to visit your farm to look at an issue for you.
Please include your user ID in your post.

How to find your USER ID number and Build Number:

Scroll down the page past your game screen and down again past the yellow box and FT Console under your farm screen.

Look for the long number just after "Your USER ID number is: ....... "

The ID in this example is 00000000 , YOUR USER ID number will be different and could be much longer.
The Build number may be needed if there has been an update or a new release as that number can change.

Instructions should you want to put your farm link into your forum signature can be found by clicking on this link:
https://r1.slashkey.com/forum/showthread.php?t=662838

Farmtown hardware and software minimum requirements:
Players will experience optimal gameplay if your device meets these specs:

• Always check you have Updated your version of Chrome, Firefox, Edge or Opera browsers
  
• 64 bits Operating System
  
• 8GB of RAM or higher
  
• Dual Core CPU
  
  
• Dedicated NVIDIA / AMD Video Cards or Integrated Intel Video Cards with 512MB Video RAM with updated drivers, old video card drivers can make the game crash. Check this video for instructions on how to update your video card drivers in Windows: https://www.youtube.com/watch?v=mFvhZ6Lie_s
  
  
• WegGL 2.0 Support with Hardware Acceleration enabled. Software only acceleration or Google SwiftShader can slowdown the game. Check this video for instructions on how to enable Hardware Acceleration in the Chrome browser: https://www.youtube.com/watch?v=4F6ix4FhgKA
  
  The game will probably run on older lower-end devices but this will increase the chances of crashes and the game not loading due to Out of Memory or WebGL errors.
  
  Important - always also check that you have done ALL computer updates as well as checking for browser updates at least once a week! These updates are happening much more often than they used to many years ago!

If you experience any kind of memory errors, which in the latest version of Chrome you can identify by a gray screen with a sad face on it:

• Close all the tabs in your browser and then close your browser.
• Close other applications.
• Then load the game in a single browser tab to ensure that your computer's memory is being used towards the game only and not other tasks.
  
  Having a 64 bit Operating System with at least 8GB RAM will considerably decrease the chances of memory errors.

If the game is stuck on a black screen due to WebGL not Supported or Disabled error:

• Ensure you are using the latest version of Chrome, Firefox, Edge or Opera browsers.
  
  
• Check if WebGL 1.0 is enabled in your browser using the link below.
  If you see a rotating cube, WebGL 1.0 is enabled:
  https://get.webgl.org/
  If you are limited to only using WebGL 1.0 please also read the update in red further down this post!
  
  
• Check if WebGL 2.0 is enabled in your browser using the link below.
  If you see a rotating cube with the number 2, WebGL 2.0 is enabled.
  WebGL 2.0 is not a requirement to play Farmtown but it will perform better:
  https://get.webgl.org/webgl2/

If WebGL is disabled in your browser:

a) Ensure you have Hardware Acceleration enabled in your browser.

b) Update your Video Card drivers.


If you need help with either a) or b) you can follow the step by step instructions on the following website, or you can also check the youtube videos provided at the top of this post:

https://appuals.com/fix-webgl-is-not-supported/



UPDATE AUGUST 2022: WebGL 1.0 may no longer be supported by various browsers as time goes on. There is no date listed by the various browsers as to when it may no longer be supported.

Currently Chrome is no longer suitable for those that have to use WebGL 1.0
If Chrome is showing updated and the setting for Hardware Acceleration is enabled but when you try to load the game WebGL is still showing disabled.

Or if you have previously seen in in the FT Console while using Chrome...
LOGWarning: Your browser does not support "WebGL 2" Graphics API, switching to "WebGL 1"
are no longer seeing that and have already done the steps listed above then you will need try using other browsers instead.

The only way to know which Browser will work best on your device is to try them.
We can only recommend some browsers to try BUT what works well for one person may not for someone else. This is nothing new which is why you have to try them yourself!

If there is no WebGL disabled message but the game does not finish loading:

• Clear your browser cache - Remove the check marks for ALL show items, like crops, trees, decor etc BEFORE you reload the game after clearing browser caches!! The first load of Farm Town after clearing them WILL be slower as you will be loading a fresh set of graphics for everything when you next load the game and show more items.
  
  
• Disable all installed browser extensions - some browser extensions, especially those that hide ads or try to convert Facebook to an old layout may be incompatible with Farmtown. If you find you can load the game after disabling all of them, you can try enabling one, then reload the game to narrow down which extension might be causing a problem before you try enabling another one.
  
  
• Uninstall and reinstall your browser - If you only have one browser installed on your computer do NOT uninstall it until you have got another one you know that you can use! Then, IF it's only 1 of the browsers that you are able to use that is having problems loading the game AND you can load it in other browsers, ONLY uninstall and reinstall the browser with the issue. Read any information the browser shows to you when you uninstall it so you know if it will log you out of sites, remove any saved passwords or clear any saved bookmarks that you might want! Only one browser having an issue may be that an update for that browser didn't get correctly updated. Some browsers offer a Reset option for the browser in the settings you may want to check that out and see if that will be sufficient to solve your issue before uninstalling and reinstalling a browser.
  
  
• Try with another updated browser and see if you get the exact same problems!

If your farms are too slow to load because they are very large and or have a lot on them OR if there is a slow internet connection:

Try enabling the Compressed Graphics option in the Preferences screen. The graphics will have a bit less quality but will load faster. You may also want to change a few more settings in preferences so that there is less of a demand on your computer.

All Preferences changes that may help and How to enable Compressed Graphics:

1. Click on the preferences icon top right of your game screen.
   
   You will then see your Preferences. We have indicated with colored boxes which preferences may need the check marks changing which can help with loading issues:
   
   
   
   
2. REMOVE the check mark for Show Feedback when Farming
   
   
3. REMOVE the check from Show Animals when not at Home.
   
   
4. REMOVE the check from High Definition Graphics or reload the game to automatically disable that setting.
   All three settings are indicated in the picture with a red box.
   
   
5. ADD the check mark for Freeze Animals
   indicated in the picture below with a green box.
   
   
6. ADD the check mark for Compressed Graphics. indicated in the picture with a green box.
   
   When you enable the Compressed Graphics Setting, you will see a popup with information.
   
   
7. Click on the green check mark on that popup.
   
   
   
   
8. Click on the green check mark at the bottom of the preferences window to save your changes.
   
   
9. Final step.....Reload Farm Town.

If changing the above settings help you, you may also need to consider what you may be adding to your farms when you next change what is on them or upgrade them.

More items, regardless of what they are, especially on the bigger farms are a much bigger demand on your computers resources!

.

[Dr. TEddy]

My Neighborhood Quests for the week will not load. The quest page is there, but it is not showing any facilities. Buttons won't push. Option still seems to be there, just no facilities. Are we not doing quests until after 'the move'?

[Tiger]

Originally Posted by Dr. TEddy

My Neighborhood Quests for the week will not load. The quest page is there, but it is not showing any facilities. Buttons won't push. Option still seems to be there, just no facilities. Are we not doing quests until after 'the move'?

Hi Dr. TEddy,

Only farming and some designing is available in HTML5 version. Facilities can't be used to make or load products so for now the NCC is suspended until those can be added again.

[Buddy]

I can't play the new FT on my Chrome browser...Even if it loads for a short while I get a notice that says.....Your browser does not support WebGL....I have the latest updated Chrome, I clear my cache all the time and I have the hardware accelerator ON...I have also tried with it off and same result...Page freezes and I can't play....Is it a Linux problem or something that will work itself out with Chrome once things get rolling? I have no problems with FT with flash....Any ideas? Thanks, Judy

[Taz D]

Originally Posted by Buddy

I can't play the new FT on my Chrome browser...Even if it loads for a short while I get a notice that says.....Your browser does not support WebGL....I have the latest updated Chrome, I clear my cache all the time and I have the hardware accelerator ON...I have also tried with it off and same result...Page freezes and I can't play....Is it a Linux problem or something that will work itself out with Chrome once things get rolling? I have no problems with FT with flash....Any ideas? Thanks, Judy

Hi Judy,
Your first post on this was moved to the News and Announcements thread about the new HTML version and answered there.
Here is a link to the page where your post is and my answer is lower down the page:
http://www.slashkey.com/forum/showth...650270&page=32

[whitedoveh]

I am having problems loading Farm 29 on my farm town. I think I have too many animals on this farm. Can you possibly remove them or find out if that is the problem. Ive cleared my browser...that doesnt help
. I get this black screen with the little monster in the middle when I try to load farm 29 Thanks

[Taz D]

Originally Posted by whitedoveh

I am having problems loading Farm 29 on my farm town. I think I have too many animals on this farm. Can you possibly remove them or find out if that is the problem. Ive cleared my browser...that doesnt help
. I get this black screen with the little monster in the middle when I try to load farm 29 Thanks

Hi Whitedoveh,
We will need a link to that farm to make sure we have the right one in case you have rearranged them.

Going to your farm and copying the address does not work as that is a generic link that takes us to our own farms. The automatic linking does not work either so you will have to create one and paste it here in a reply. Please follow the instructions on how to do that are in the following link:
http://www.slashkey.com/forum/showthread.php?t=645850

[whitedoveh]

Originally Posted by Taz D

Hi Judy,
Your first post on this was moved to the News and Announcements thread about the new HTML version and answered there.
Here is a link to the page where your post is and my answer is lower down the page:
http://www.slashkey.com/forum/showth...650270&page=32

Originally Posted by Taz D

Hi Whitedoveh,
We will need a link to that farm to make sure we have the right one in case you have rearranged them.

Going to your farm and copying the address does not work as that is a generic link that takes us to our own farms. The automatic linking does not work either so you will have to create one and paste it here in a reply. Please follow the instructions on how to do that are in the following link:
http://www.slashkey.com/forum/showthread.php?t=645850

http://apps.facebook.com/farmtown/pl...4874&farm_ix=9

[Taz D]

Originally Posted by whitedoveh

http://apps.facebook.com/farmtown/pl...4874&farm_ix=9

Hi Whitedoveh,
The loose animals should be removed now.

[Teresa Barrett]

Can anyone send me a link to the game itself? I cannot find it :/ I want to play can't find a way to do so. I played years ago but then I got hooked on Farmville :/ Thank you in advance !