OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[janmit63]

Are we going to get some thing to compensate us for our not being able to play. Also are we going to lose any money for all the stuff we bought wirh our own money?

[Tiger]

Originally Posted by janmit63

Are we going to get some thing to compensate us for our not being able to play. Also are we going to lose any money for all the stuff we bought wirh our own money?

Hi janmit63,

Anything you previously bought via the game will still be there when you can next load it.

Some farmers are likely to have wasted crops, that has happened in the past when the game has been down for a length of time, so we are not expecting that to change.

That's all the information we can give you at this time.

[Palmarina]

Hi, a simple question: when FT will start up again, how can we access the game? My shortcut, made by Facebook, has dissapeared. Or is it the best we use the link on top of the forum?

[Tiger]

Originally Posted by Palmarina

Hi, a simple question: when FT will start up again, how can we access the game? My shortcut, made by Facebook, has dissapeared. Or is it the best we use the link on top of the forum?

Hi Palmarina,

You still have to wait until Facebook reactivates the game. We can not give you any accurate time for when this will happen.

The information remains the same, Facebook will reinstate the game when they have had enough time to review and approve of the changes done by the devs to meet their security requirements and then it could take up to 48 hours before you will be able to load it.

When it's reinstated the Facebook bookmark will be back and you will be able to use any of the regular methods to load the game.

[Early Girl]

Deactivation. Could you please keep us a little more updated on the progress with this situation. There are many farmers who just want to know something. Maybe twice a day? We believe in and love the game. We believe that the devs have done everything necessary. But we want our game back - any access we can have. Please keep us in the loop. We have as much invested in the game as you. Thanks

[marymarcel]

Originally Posted by Early Girl

Deactivation. Could you please keep us a little more updated on the progress with this situation. There are many farmers who just want to know something. Maybe twice a day? We believe in and love the game. We believe that the devs have done everything necessary. But we want our game back - any access we can have. Please keep us in the loop. We have as much invested in the game as you. Thanks

Hi Early Girl

I moved your post to Cannot load the game thread in Help & Support.

Please do not post questions in the Suggestions forum as we cant answer you in that section.

There is no new information. The developers have sent all changes asked by Facebook and, as it was informed, Facebook have to approve them and reactive the game.
This could last 48 hours and they have not past yet.

We are sorry for all the inconveniences but we can only wait for Facebook to add the game back.

[Denise Dianna]

Originally Posted by marymarcel

Hi Early Girl


This could last 48 hours and they have not past yet.

We are sorry for all the inconveniences but we can only wait for Facebook to add the game back.

Has the 48 hours started yet? I am not sure what "they have not past yet" means.

[marymarcel]

Originally Posted by DeniseDJ

Has the 48 hours started yet? I am not sure what "they have not past yet" means.

Hi Denise

48 hours started since the time the developers sent all the requirements to Facebook. That was on October 4th, during the afternoon.

As developers are in USA eastern time, 48 hours havent past yet.

Im sorry but we are all in the same boat and we all need to wait for Facebook.

[Denise Dianna]

Originally Posted by marymarcel

Hi Denise

48 hours started since the time the developers sent all the requirements to Facebook. That was on October 4th, during the afternoon.

As developers are in USA eastern time, 48 hours havent past yet.

Im sorry but we are all in the same boat and we all need to wait for Facebook.

Thanks for the information. I appreciate all that you moderators do for us. I would have written 'they have not passed yet".

[marymarcel]

Originally Posted by Snookie Sue

We need more definitive updates. Yesterday it felt like an inconvenience, today it feels like total despair. Many, many (I suspect) of us are handicapped and use the game to pass the time and bring some to us much some much needed comfort and purpose. Can't believe I am weeping like an orphaned child. Don't know what to do with myself. At the very least we need some kind of timeline.
I have a whole lot of money tied up with the game and need some reassurance.

Hi Snookie Sue

I'm very sorry but there isn't a way to give you a time.

Developers have sent all security requirements to Facebook, so now you and all of us can only wait for Facebook to approve the changes they asked and reactive the game.

Hopefully it should be today, but there is no time to share.