Discussions about the Super Facility

[Taz D]

Originally Posted by penguin66

I had just sent super facility products to my neighbors without issue, then went to the trade marketplace to give away super facility products there, and I find I have no products. The products from earlier in the week that have already been produced and given away are also now gone. I've run cache cleaner and cleared out my cookies. I think I'm done with the super facility until things are working better.

Hi Penguin,
What time is it at your location. Any products you have not given away or sold will be removed at midnight your time. You start over each day at midnight producing the products for that day.

[penguin66]

Originally Posted by Taz D

Hi Penguin,
What time is it at your location. Any products you have not given away or sold will be removed at midnight your time. You start over each day at midnight producing the products for that day.

It is currently 9:49pm in my location, so nothing should have reset yet.

[Taz D]

Originally Posted by penguin66

It is currently 9:49pm in my location, so nothing should have reset yet.

Hi penguin,
Check your computer date and time and make sure they are correct as that would be what controls the time it resets.



Only thing I can suggest is to report it to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

[penguin66]

Originally Posted by Taz D

Hi penguin,
Check your computer date and time and make sure they are correct as that would be what controls the time it resets.



Only thing I can suggest is to report it to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

Thanks Taz. Computer date and time are correct, so it is an issue for support.