HTML5/WebGL: Game Not loading or frequent crashes

[Turkeychapstick]

ID 1609895615...I get a black screen, then a grey screen....U-55 is showing...Is this going to be fixed anytime soon? It's 3 days. I've always been a patient person, yet I find myself wanting a fix......Thank you...

[marymarcel]

Originally Posted by Turkeychapstick

ID 1609895615...I get a black screen, then a grey screen....U-55 is showing...Is this going to be fixed anytime soon? It's 3 days. I've always been a patient person, yet I find myself wanting a fix......Thank you...

Hi Turkeychapstick

I moved your post to the thread for HTML5 version.

All the information will help the developers to work on the problem.

[sandgar]

Hi, I was able to get into the new version yesterday for a couple of hours, but now I can't get in.
1. My ID is 100001079898837
2. I get the grey screen with the sad face
3. 2021-01-13 23:38:47.258 INFOCheckpoint-B-000 - Initialized
2021-01-13 23:38:47.260 LOGFT Client Services Inited.
2021-01-13 23:38:47.279 LOGSessionId: 131738
Browser: Blink: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 1.0
GPU-Vendor: Google Inc.
GPU-Renderer: ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
2021-01-13 23:38:47.563 LOGWarning: Your browser does not support "WebGL 2.0" Graphics API, switching to "WebGL 1.0"
2021-01-13 23:38:58.839 LOGLoading player data from data.unity3d
2021-01-13 23:38:58.880 LOGInitialize engine version: 2020.2.1f1 (270dd8c3da1c)
2021-01-13 23:38:58.883 LOGCreating WebGL 1.0 context.
2021-01-13 23:38:58.913 LOGRenderer: WebKit WebGL
2021-01-13 23:38:58.917 LOGVendor: WebKit
2021-01-13 23:38:58.918 LOGVersion: OpenGL ES 2.0 (WebGL 1.0 (OpenGL ES 2.0 Chromium))
2021-01-13 23:38:58.921 LOGGLES: 2
2021-01-13 23:38:59.061 LOG_debug_shaders GL_WEBGL_debug_shaders WEBGL_depth_texture GL_WEBGL_depth_texture WEBKIT_WEBGL_depth_texture GL_WEBKIT_WEBGL_depth_texture WEBGL_lose_context GL_WEBGL_lose_context WEBKIT_WEBGL_lose_context GL_WEBKIT_WEBGL_lose_context WEBGL_multi_draw GL_WEBGL_multi_draw
2021-01-13 23:38:59.068 LOGOPENGL LOG: Creating OpenGL ES 2.0 graphics device ; Context level ; Context handle 41406328
2021-01-13 23:39:13.098 LOGInput Manager initialize...
2021-01-13 23:39:13.111 INFOCheckpoint-U-30 - Bootloader.Init Start
2021-01-13 23:39:13.437 INFOCheckpoint-U-31 - Init AssetRegistry
2021-01-13 23:39:14.139 INFOCheckpoint-U-32 - Download Play Bundles
2021-01-13 23:39:14.252 INFOCheckpoint-U-33 - Init Local Storage
2021-01-13 23:39:14.271 INFOCheckpoint-U-34 - Init Loading Screen
2021-01-13 23:39:14.281 INFOCheckpoint-U-34 - Init FlashVars
2021-01-13 23:39:14.462 INFOCheckpoint-U-40 - Init HUD
2021-01-13 23:39:18.597 INFOCheckpoint-U-45 - Init Farm Controller
2021-01-13 23:39:18.622 INFOCheckpoint-U-50 - Processing Params
2021-01-13 23:39:19.212 INFOCheckpoint-U-50 - Init Sub Controllers
2021-01-13 23:39:19.399 INFOCheckpoint-U-51 - Init Preferences
2021-01-13 23:39:19.410 INFOCheckpoint-U-52 - Load Prefs into UI
2021-01-13 23:39:19.474 INFOCheckpoint-U-53 - Init Engine
2021-01-13 23:39:19.484 INFOCheckpoint-U-55 - Init ItemDefs
2021-01-13 23:39:21.305 WARNFatal: NullReferenceException: Object reference not set to an instance of an object.
2021-01-13 23:39:21.364 ERRORNullReferenceException: Object reference not set to an instance of an object.

[Taz D]

Originally Posted by sandgar

Hi, I was able to get into the new version yesterday for a couple of hours, but now I can't get in.
1. My ID is 100001079898837
2. I get the grey screen with the sad face
3. 2021-01-13 23:39:19.484 INFOCheckpoint-U-55 - Init ItemDefs

Hi Sandgar,
Try clearing your browser cache , close the browser, then reopen your farms and see if that gets you in.

[sandgar]

Hi Taz, I closed my browser and then reopened it but I wasn't able to get in
ID 100001079898837
It ended at the grey screen with the sad face.

[Taz D]

Originally Posted by sandgar

Hi Taz, I closed my browser and then reopened it but I wasn't able to get in
ID 100001079898837
It ended at the grey screen with the sad face.

Hi Sandgar,

Did you clear the browser cache before closing your browser?

[sandgar]

Yes, I cleared my browser and then closed it and re started it.

[Taz D]

Originally Posted by sandgar

Yes, I cleared my browser and then closed it and re started it.

Hi sandgar,
Please add restarting comuter after clearing the browser and closing it. See if that will get you back in.

[100000903312786]

won't load properly and nothing seems to work.... have tried reloading.... please check when you have time!

[marymarcel]

Originally Posted by 100000903312786

won't load properly and nothing seems to work.... have tried reloading.... please check when you have time!

Hi 100000903312786

I moved your post to the thread about HTML5

Please follow the instructions given in the message above your game screen and post the results in another post. Thanks