HTML5/WebGL: Game Not loading or frequent crashes

[zookeeperkaren]

farm i.d. 100000076722888...wont go past grey screen.. only words on bottom of green screen is toggle FT console please tell me what to do

[Taz D]

Originally Posted by zookeeperkaren

farm i.d. 100000076722888...wont go past grey screen.. only words on bottom of green screen is toggle FT console please tell me what to do

Hi zookeeperkaren,
Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.


If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.

[annalienjvr]

USER ID number ( 1764751577 ) My farm doesn't load at all.

[marymarcel]

Originally Posted by annalienjvr

USER ID number ( 1764751577 ) My farm doesn't load at all.

Hi annalienjvr

Your previous post was answered in the following link:

http://r1.slashkey.com/forum/showthr...82#post6419582

[Monstertjie]

Facebook USER ID number is: 110588150456976
Gray screen
2021-01-26 19:23:35.942 ERRORNullReferenceException: Object reference not set to an instance of an object.

[marymarcel]

Originally Posted by Monstertjie

Facebook USER ID number is: 110588150456976
Gray screen
2021-01-26 19:23:35.942 ERRORNullReferenceException: Object reference not set to an instance of an object.

Hi Monstertjie

All your posts have been answered and you were also sent a private message.

Your information was copied to a closed thread in H&S forum which is monitoring by the developers. It is not necessary to post the information again, just be patient while the developers continue working on the loading problems.

Meanwhile please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

Also be sure your browswer is updated.

[JeanDaffin]

1369287939
black screen
B-000

[Taz D]

Originally Posted by JeanDaffin

1369287939
black screen
B-000

Hi JeanDaffin,
Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

[fossill]

black screen for 15 minutes reloaded and started over still black screen going on 20 minutes you know about the change over since July what is going on very frustrating after 10 years of playing

[Taz D]

Originally Posted by fossill

black screen for 15 minutes reloaded and started over still black screen going on 20 minutes you know about the change over since July what is going on very frustrating after 10 years of playing

Hi Fossil,
Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.


If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.