HTML5/WebGL: Game Not loading or frequent crashes

[HILARIOUS]

My laptop is HP.

[Taz D]

Originally Posted by HILARIOUS

Error has come up twice. I have no idea what you are asking me to do. I do not understand.

Originally Posted by HILARIOUS

My laptop is HP.

Hi Hilarious,
Please contact Support about this. I think it will be easier for you to work with them through that than it is here.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[HILARIOUS]

You are not helping me at all. If you are where are the replies? I cannot find them.

[Taz D]

Originally Posted by HILARIOUS

You are not helping me at all. If you are where are the replies? I cannot find them.

You have replied to Marymarcel's replies several times this morning, so you have to be seeing them. As I replied in the post just above your last one please contact Support.

[HILARIOUS]

I followed the thread. Opened my email, clicked on the link which has brought me to this. Guess what? NO REPLY. NO HELP. Still can't get on my farm and I have had enough of this happening nearly every other day.

[Taz D]

Originally Posted by HILARIOUS

I followed the thread. Opened my email, clicked on the link which has brought me to this. Guess what? NO REPLY. NO HELP. Still can't get on my farm and I have had enough of this happening nearly every other day.

Hi Hilarious,
I don't know how to tell you but you have been replied to every time you have posted. The posts are in linear order from oldest to the newest. So when you get the link in the email go to the last page and down to the last post.

[HILARIOUS]

I opened the email, there is no ticket number there. I have been on farmtown for many years. Spent lots of money. What for? you tell me? This is actually getting me down, as it's been a great help through lockdown. No more though. I am greatly distressed.

[HILARIOUS]

Just stuck, with no help. About to give up for good. Read email, no ticket number as you said there would be. I checked Web Gl, that's ok. Cleared browser, restarted, tried again, black screen with cube, writing underneath has no U number. I guess I'm done.

[Taz D]

Originally Posted by HILARIOUS

Just stuck, with no help. About to give up for good. Read email, no ticket number as you said there would be. I checked Web Gl, that's ok. Cleared browser, restarted, tried again, black screen with cube, writing underneath has no U number. I guess I'm done.

Hi Hilarious,
When you clear the browser then it has to reload all the graphics for the game. It can take a few minutes to do this, so you need to leave it up and let it run for a while before it start loading the information in the console.

[cathyann4458]

I redid my password etc yesterday to get here. I am getting hung up on the green screen. U-75 shows but takes forever to load and sometimes I try play and it reloads home and have to try to get into chosen farm to work and it gets stuck again.
2021-05-23 03:38:03.141 INFOCheckpoint-B-000 - Initialized
2021-05-23 03:38:03.142 LOGFT Client Services Inited.
2021-05-23 03:38:03.156 LOGSessionId: 4222238
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics 610 Direct3D11 vs_5_0 ps_5_0, D3D11-27.20.100.8984)
2021-05-23 03:38:04.208 LOGLoading player data from data.unity3d
2021-05-23 03:38:04.210 LOGInitialize engine version: 2020.2.5f1 (e2c53f129de5)
2021-05-23 03:38:04.211 LOGCreating WebGL 2.0 context.
2021-05-23 03:38:04.226 LOGRenderer: WebKit WebGL
2021-05-23 03:38:04.227 LOGVendor: WebKit
2021-05-23 03:38:04.227 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2021-05-23 03:38:04.228 LOGGLES: 3
2021-05-23 03:38:04.234 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 44674008
2021-05-23 03:38:05.254 LOGScanning - Process took 0 ms to complete
2021-05-23 03:38:06.296 INFOStats: WebGL 2.0 WebGL Mem: 44/128 MB Managed Mem: 24 MB Unity Mem: 19 MB Video Mem: 512 MB
2021-05-23 03:38:06.317 LOGInput Manager initialize...
2021-05-23 03:38:06.321 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 9/20/30/128 MB
2021-05-23 03:38:06.365 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 9/21/31/128 MB
2021-05-23 03:38:06.371 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 9/21/31/128 MB
2021-05-23 03:38:06.570 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 10/22/32/128 MB
2021-05-23 03:38:06.579 INFOCheckpoint-U-34 - Init Local Storage - Mem: 10/22/33/128 MB
2021-05-23 03:38:06.584 INFOCheckpoint-U-35 - Init FlashVars - Mem: 10/22/33/128 MB
2021-05-23 03:38:06.608 INFOCheckpoint-U-40 - Init HUD - Mem: 11/22/33/128 MB
2021-05-23 03:38:07.173 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 17/30/48/128 MB
2021-05-23 03:38:07.189 INFOCheckpoint-U-50 - Processing Params - Mem: 17/30/48/128 MB
2021-05-23 03:38:07.275 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 19/30/49/128 MB
2021-05-23 03:38:07.312 INFOCheckpoint-U-52 - Init Preferences - Mem: 19/30/50/128 MB
2021-05-23 03:38:07.367 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 20/29/49/128 MB
2021-05-23 03:38:07.375 INFOCheckpoint-U-54 - Init Engine - Mem: 20/29/49/128 MB
2021-05-23 03:38:07.382 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 20/29/49/128 MB
2021-05-23 03:38:07.414 LOGUsing Facebook Unity SDK v8.1.1 with FBJSSDK/v8.0 FBUnityWebGL/8.1.1
2021-05-23 03:38:08.301 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 68/34/102/256 MB
2021-05-23 03:38:08.712 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 63/30/94/256 MB
2021-05-23 03:38:08.817 INFOCheckpoint-U-60 - Load User - Mem: 50/29/80/256 MB
2021-05-23 03:38:09.695 INFOCheckpoint-U-61 - User Loaded - Mem: 54/29/84/256 MB
2021-05-23 03:38:09.698 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 54/29/84/256 MB
2021-05-23 03:38:09.716 INFOCheckpoint-U-70 - Go To Farm - Mem: 54/30/84/256 MB
2021-05-23 03:38:09.722 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 54/30/84/256 MB
2021-05-23 03:38:11.001 INFOCheckpoint-DONE - Map Loaded - Mem: 61/32/93/256 MB
------------------------------------
2021-05-23 03:38:19.074 INFOStats: WebGL 2.0 WebGL Mem: 64/40/105/256 MB
2021-05-23 03:38:29.208 INFOStats: WebGL 2.0 WebGL Mem: 64/40/105/256 MB
2021-05-23 03:38:33.107 INFOCheckpoint-U-70 - Go To Farm - Mem: 64/40/105/256 MB
2021-05-23 03:38:33.116 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 64/40/105/256 MB
2021-05-23 03:38:33.558 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 66/41/107/256 MB
2021-05-23 03:38:33.585 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 67/41/108/256 MB
2021-05-23 03:38:33.600 INFOStats: WebGL 2.0 WebGL Mem: 109/256 MB Managed Mem: 67 MB Unity Mem: 41 MB Video Mem: 512 MB
2021-05-23 03:39:35.712 INFOCheckpoint-DONE - Map Loaded - Mem: 71/41/112/256 MB
------------------------------------
2021-05-23 03:40:42.682 INFOStats: WebGL 2.0 WebGL Mem: 72/40/112/256 MB
2021-05-23 03:42:32.681 INFOStats: WebGL 2.0 WebGL Mem: 72/40/112/256 MB
2021-05-23 03:44:22.681 INFOStats: WebGL 2.0 WebGL Mem: 72/40/113/256 MB
2021-05-23 03:46:12.682 INFOStats: WebGL 2.0 WebGL Mem: 72/40/113/256 MB
2021-05-23 03:48:02.681 INFOStats: WebGL 2.0 WebGL Mem: 72/40/113/256 MB
2021-05-23 03:49:09.680 INFOStats: WebGL 2.0 WebGL Mem: 73/40/113/256 MB
2021-05-23 03:50:59.681 INFOStats: WebGL 2.0 WebGL Mem: 73/40/113/256 MB
2021-05-23 03:52:16.990 INFOStats: WebGL 2.0 WebGL Mem: 73/41/115/256 MB
2021-05-23 03:52:27.057 INFOStats: WebGL 2.0 WebGL Mem: 74/41/115/256 MB