OFFICIAL Markets/Chat/Messaging

[Tiger]

Originally Posted by Al's farm

I have been like others and very rarely do I see anyone in marketplace my chat window if I open it says joining room but it doesn't join I have tried all the things at t he beginning of this one to fix it but nothing works

Hi Al's farm,

Do you use CCleaner? If you do, could you have installed and enabled Kamo? If you have please uninstall Kamo and then reboot your computer as that can cease problems with seeing farmers at market.

If it's not that please continue with the following:

When the market has finished loading, as long as there is a farmer there, the chat window will automatically open which helps you know when it's finished loading.

I have just loaded your farms then gone to market and there are plenty of farmers there at the moment. The chat window did open itself, I did not have to open it.

It's possible that you may have a slowdown with an internet connection.

A well as clearing browser caches, did you also check your browser needed updating and any computer updates were also done? If not please also do those.

Please also ty clearing your FT memcache. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload, wait for your farms to finish loading everything you have showing on them and then try the market again.


Other things you can try when those are done if you need them:

• Before you went to market, had you waited for all the times on your farms to show up before going? If not try turning off all your show items for things like crops trees, flowers facilities, reload the games and then go to market and see if loads faster
  
• If that doesn't help also try going to the other market and back again?
  
  
• try different updated browsers and see if one performs better for you and you could try shutting everything down,
  
  
• turn off your router/modem for a few minutes then turn it back on, reboot the computer and see if that helps. If it doesn't and this started recently then you may have a temporary internet issue which you have to wait out.

[Al's farm]

Originally Posted by Tiger

Hi Al's farm,

Do you use CCleaner? If you do, could you have installed and enabled Kamo? If you have please uninstall Kamo and then reboot your computer as that can cease problems with seeing farmers at market.

If it's not that please continue with the following:

When the market has finished loading, as long as there is a farmer there, the chat window will automatically open which helps you know when it's finished loading.

I have just loaded your farms then gone to market and there are plenty of farmers there at the moment. The chat window did open itself, I did not have to open it.

It's possible that you may have a slowdown with an internet connection.

A well as clearing browser caches, did you also check your browser needed updating and any computer updates were also done? If not please also do those.

Please also ty clearing your FT memcache. To do that Click Here. A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload, wait for your farms to finish loading everything you have showing on them and then try the market again.


Other things you can try when those are done if you need them:

• Before you went to market, had you waited for all the times on your farms to show up before going? If not try turning off all your show items for things like crops trees, flowers facilities, reload the games and then go to market and see if loads faster
  
• If that doesn't help also try going to the other market and back again?
  
  
• try different updated browsers and see if one performs better for you and you could try shutting everything down,
  
  
• turn off your router/modem for a few minutes then turn it back on, reboot the computer and see if that helps. If it doesn't and this started recently then you may have a temporary internet issue which you have to wait out.

STILL didnt work I have attached what I get when I try to go to marketplace. i Have tried to use google chrome, edge or firefox all with same issue.

[Tiger]

Originally Posted by Al's farm

STILL didnt work I have attached what I get when I try to go to marketplace. i Have tried to use google chrome, edge or firefox all with same issue.

Hi Al's farm,

Apparently some antivirus software are also blocking the sites needed for Farm Town. It may have an additional setting to block tracking. Try checking if any of the following sites are being blocked by the one you use:

• facebook.com
• apps.facebook.com
• www.facebook.com
• l1.slashkey.com
• r1.slashkey.com

If your Antivirus software is blocking tracking and you are able to temporarily disable that setting you can see if that resolves the problem. OR, you can see if adding just those sites to exceptions in the anti tracking is enough to resolve your problem.

If that doesn't help then please contact the support team and let them know what is happening.