OFFICIAL Cargo Ships

[Taz D]

Originally Posted by KBWolfen

I logged in today & my brown ship was at port#26 for 4.8 hrs. I was playing the game & noticed the ship was complete. It was about 3 days into its journey. My other account is the last port & I did not advance the ship. Upon closer inspection, it showed 0 wait time for ports 27,28.29, and 30. I also noticed 0 wait time on 18, 19, & 20. I'm not sure why it's skipping ports.

Hi KBWolfen,
I moved your post to the thread about the cargo ships. I am not sure why the ports appear skipped but according to the account data for that ship no ports were skipped and you got the full amount of products.

If you want you can report this to Support to see if they can figure out why they were skipped but were also loaded. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Scooter]

I had to stop playing for a while due to horrible internet service. Thankfully, that's better and I'm back! At this point, I own the Orange and the Purple ships. I would like to get others if I can get them working. Last week I loaded and dispatched them both. I asked a neighbor if it was at her port. She said she did not see it. Both ships came back empty.
I have the Purple ship out now, showing at Port #1, same place it's been since this morning. I contracted that port owner today and she said she did not see it.


My USER ID number is: 562338121 Build No: 600 Ships are docked at Farm #24

Thanks!

[marymarcel]

Originally Posted by Scooter

I had to stop playing for a while due to horrible internet service. Thankfully, that's better and I'm back! At this point, I own the Orange and the Purple ships. I would like to get others if I can get them working. Last week I loaded and dispatched them both. I asked a neighbor if it was at her port. She said she did not see it. Both ships came back empty.
I have the Purple ship out now, showing at Port #1, same place it's been since this morning. I contracted that port owner today and she said she did not see it.


My USER ID number is: 562338121 Build No: 600 Ships are docked at Farm #24

Thanks!

Hi Scooter

I had a look at your data and your Purple ship has been in port 1 for more than 6 hours.
I'm not sure why the port owner is not seeing it.
Did you buy them yourself or someone else purchased them for you?

Please report this to Support but do not skip that port so they can check. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Scooter]

Thanks!! Yes, I purchased them.

[lvlrsSweetPea]

Seems that when I click load all I do get a products alert (although I'm not sure I'm getting the amount I should be) but when I click on an individual ship to load it I do not see that I am getting any products?

[marymarcel]

Originally Posted by lvlrsSweetPea

Seems that when I click load all I do get a products alert (although I'm not sure I'm getting the amount I should be) but when I click on an individual ship to load it I do not see that I am getting any products?

Hi lvlrsSweetPea

We tested your problem and we are getting the floating messages about coins and products when loading individual ships.



If you are not seeing that, please run memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reopen your farms. See if that corrects what you are getting.

https://apps.slashkey.com/farmtown/p...lear_memcached

[lvlrsSweetPea]

Originally Posted by marymarcel

Hi lvlrsSweetPea

We tested your problem and we are getting the floating messages about coins and products when loading individual ships.



If you are not seeing that, please run memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reopen your farms. See if that corrects what you are getting.

https://apps.slashkey.com/farmtown/p...lear_memcached

Hello - did what you said, the first ship did show products but no other ship is showing it after the first. It does show if I click load all though. How do I know if it's the right number of products? Attaching screen shot of ship after the first one.

[marymarcel]

Originally Posted by lvlrsSweetPea

Hello - did what you said, the first ship did show products but no other ship is showing it after the first. It does show if I click load all though. How do I know if it's the right number of products? Attaching screen shot of ship after the first one.

Hi lvlrsSweetPea

After we checked, we continued testing what happened to the ships, and yes, not all of them show the amount of coins and products received after loading them.

Coins are being added no matter the message is not showed up, so maybe it is only a problem with the message not showing up correctly. The only way for you to know if products are added is if you know how much you had stored and how much you got for every product. Im sure as same as the coins they are added correctly to your storage.

Im sending this to the developers. Thanks.

[Vivienne57]

Hi, would just like to know why the times on my ships have changed a lot. I have gone from 4.2 mins per container to 11.2 mins. First it was 9mins and a few seconds, then the next day it want to 10 mins and a few seconds. Now today it's 11.2. I have 4 ships out. I send out a ship every day and I haven't missed a day at all. It is very frustrating. Thanks

[marymarcel]

Originally Posted by Vivienne57

Hi, would just like to know why the times on my ships have changed a lot. I have gone from 4.2 mins per container to 11.2 mins. First it was 9mins and a few seconds, then the next day it want to 10 mins and a few seconds. Now today it's 11.2. I have 4 ships out. I send out a ship every day and I haven't missed a day at all. It is very frustrating. Thanks

Hi Vivienne

The loading time for containers changes according to the amount of ships dispatched over the past 7 days.

You will find all the information about times in the following link from our Game Guide:
https://www.slashkey.com/forum/showt...18#post6164118