OFFICIAL Neighbors, Super Neighbors, & Buddies

[Taz D]

Originally Posted by nikki77

I am not sure what I am suppose to do. I am doing the hiring in the job market. I like to hire farmers who need coins and xps. Most don't have the big tools, so I check the box for them to use mine. I ask why they don't use them and was told they do not see them. How do I fix it. JO

Hi Nikki,
I find for those who are fairly new and don't have a lot of tools do not understand that those are available when you allow it. I have had to explain to them many times where to find those. There isn't anything you can do but be patient and try to explain to them where to find them.

[KnittyGirl]

I have a super neighbor that I cannot plow on her farm. (It's a second account I've had for a very long time before I knew we couldn't do that!). One farm has the red dot on it, with crops, trees, etc and I can harvest and plow and add more plowing plots. The first farm (no red dot) is cleared of all but a few facilities, but I cannot plow at all on this farm. I've reloaded, checked to be sure the super neighbor stuff is all checked, but nothing. The farm was recently cleared of facilities (put in storage). I have bigger tools but it doesn't matter which tool I use to plow. The only thing that shows up is the single plow tool, but can't plow at all. There's sufficient fuel too. Not sure what I'm doing wrong.

[marymarcel]

Originally Posted by KnittyGirl

I have a super neighbor that I cannot plow on her farm. (It's a second account I've had for a very long time before I knew we couldn't do that!). One farm has the red dot on it, with crops, trees, etc and I can harvest and plow and add more plowing plots. The first farm (no red dot) is cleared of all but a few facilities, but I cannot plow at all on this farm. I've reloaded, checked to be sure the super neighbor stuff is all checked, but nothing. The farm was recently cleared of facilities (put in storage). I have bigger tools but it doesn't matter which tool I use to plow. The only thing that shows up is the single plow tool, but can't plow at all. There's sufficient fuel too. Not sure what I'm doing wrong.

Hi KnittyGirl

The red dot for a farm when you visit them, means you have design privilages for that farm.

The farm owner can only set 1 farm at a time with design privilages.

So your superneighbor has to click in your picture in the neighbors bar below the game screen and then click in Edith Superneighbor.

Then under Permanently Hired for Design option they have to change the farm for designing purposes.
Then click in the green check mark to save changes.

When you then visit their farms, you will see the red dot for the farm you have design privilages.

[nikki77]

How do I educate them on where my tools are. I am glad I did mess something up. thank you

[Taz D]

Originally Posted by nikki77

How do I educate them on where my tools are. I am glad I did mess something up. thank you

Hi Nikki,
The only way I do it is tell them to open the Toolbox and then I tell them what column the tool is in for them to use and what color or color it is.

[Early Girl]

I have been allowed control of a friends account while she is gone. I log in as her. I made a neighbor a SN with full privileges (sans design since she does not need that). All boxes are checked appropriately, there are no farms designated as private or to prevent SN access. However, when she goes to the farm - no tools appear for her except the watering ones. We have both cleared meme cache. Rebooted. I even removed her as an SN, cleared meme again, added her back as an SN and it is still not working. Also, she is unable to access Farm 3 for some reason. The account ID# 1000930170 (for the main account who made her an SN). What should I try next?

[Taz D]

Originally Posted by Early Girl

I have been allowed control of a friends account while she is gone. I log in as her. I made a neighbor a SN with full privileges (sans design since she does not need that). All boxes are checked appropriately, there are no farms designated as private or to prevent SN access. However, when she goes to the farm - no tools appear for her except the watering ones. We have both cleared meme cache. Rebooted. I even removed her as an SN, cleared meme again, added her back as an SN and it is still not working. Also, she is unable to access Farm 3 for some reason. The account ID# 1000930170 (for the main account who made her an SN). What should I try next?

Hi Early Girl,
I just loaded those farms and went to farm 3 and loaded it just fine. That farm is layered with flowers over crops over waters. It may be that your SN does not have a computer able to handle all of that. Have them try turning off all in the show preferences and then go there.
All the tools are in storage, so the only reason they may not see the tools could be there is nothing ready on the farm.

[Early Girl]

Thanks Taz. I also have no problems with loading any farms. And, actually neither does she - except Farm 3. I'll see if she can see the tools now - appreciate your reply

[RIAP27]

On an account I manage,(Johanna) I disappeared off a neighbor's neighbor list. (Paula) I tried registering with the forum on that acct to get help but no email has come into my inbox. On my end my neighbor is still there but when I go to her farm to harvest-no tools. On her end I am not there any more. I was able to ask het to join me and she is able to work the farm. But I can't work hers and on her end the ships appear deleted and she can't send me gifts. How can we fix this problem?.

[Tiger]

Originally Posted by RIAP27

On an account I manage,(Johanna) I disappeared off a neighbor's neighbor list. (Paula) I tried registering with the forum on that acct to get help but no email has come into my inbox. On my end my neighbor is still there but when I go to her farm to harvest-no tools. On her end I am not there any more. I was able to ask het to join me and she is able to work the farm. But I can't work hers and on her end the ships appear deleted and she can't send me gifts. How can we fix this problem?.

Hi RIAP27,

It sounds like you were deleted as a neighbour by mistake which would be why you are no longer her SN so when you go to her farm you wouldn't get the tools to use as when the neighbour connection is broken their end it also removes the SN permissions.

If you are not on her buddy list either then that also explains why she can't send you gifts etc.

She will have to add you as a neighbour again.

As you can see her in your neighbours bar, you can send her a message. She can either use the icons in that message to send you a request or use the green man on the message to get to your farm and send one via the toolbox bottom left. Then when you have accepted it, she will need to reload the game and then add the SN permissions for you again.

See if that also fixes the port deleted issue.

For the email to register she needs to check her spam/junk folder of the email she used to see if the email went there instead of her inbox.