OFFICIAL Farm Pass

[wvmilkman]

The date of the most recent season goals for the farm pass has come and gone and no new ones have appeared on my farm pass screen. My season goals are completely blank, and the only thing I see is "new goals coming up in 6 days." I would really like to have the goals that were supposed to come up a couple of days ago but they're not there. Since this is a premium feature, I would really like to be able to use it. What gives? Has anyone else had this problem?

[Taz D]

Originally Posted by wvmilkman

The date of the most recent season goals for the farm pass has come and gone and no new ones have appeared on my farm pass screen. My season goals are completely blank, and the only thing I see is "new goals coming up in 6 days." I would really like to have the goals that were supposed to come up a couple of days ago but they're not there. Since this is a premium feature, I would really like to be able to use it. What gives? Has anyone else had this problem?

Hi wvmilkman,
Please restart your farms and check again. I have the new ones for the second week.

[Vivienne57]

Why oh why would you create a 'daily' farm pass goal that is setting farmers up to fail Why ask to harvest a 3 day crop in a daily goal that does not make any sense. It would be pure luck that any farmer would have a 3 day Thyme planted and ready to harvest!!!!!!!!!!!!!!

[marymarcel]

Originally Posted by Vivienne57

Why oh why would you create a 'daily' farm pass goal that is setting farmers up to fail Why ask to harvest a 3 day crop in a daily goal that does not make any sense. It would be pure luck that any farmer would have a 3 day Thyme planted and ready to harvest!!!!!!!!!!!!!!

Hi Vivienne

If you want to make a suggestion, please post it in our Suggestion section where we have all ideas grouped by theme for the developers to read.

You cant open a new thread there, but you can post as a reply to a thread that fits with your idea.

This is the link to Suggestions:
https://www.slashkey.com/forum/forumdisplay.php?f=2

[kellyorz]

I do the Farm Pass every month. Many times, when I have a choice of spinning for additional products, some choices are still grayed out from previous months. Who can I contact when this happens?

[marymarcel]

Originally Posted by kellyorz

I do the Farm Pass every month. Many times, when I have a choice of spinning for additional products, some choices are still grayed out from previous months. Who can I contact when this happens?

Hi kellyorz

Are you sure they are from previous months? Some items show up in more than one reward so that could confuse you.

Just in case, here are some suggestions for you to try.

Check that your time and date in your computer are correct, if they are not then some issues could occur.

If you are using a saved link in your computer to enter the game, please do not use it. Instead, click in the following link and type your credentials.
https://apps.slashkey.com/farmtown/login

You can also try the memcache link which is at the bottom of the game screen page. It says Clear Memcache
A new window with a short list of unsettings will show up. Close that window and reenter the game.

We will get a new Farm Pass tomorrow, so you can try these suggestions before opening the new Farm Pass for February.

If you still have problems with the February Farm Pass, then please contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Denise Dianna]

Originally Posted by kellyorz

I do the Farm Pass every month. Many times, when I have a choice of spinning for additional products, some choices are still grayed out from previous months. Who can I contact when this happens?

I have had this happen too. I thought it was a feature not a bug. We should have a new farm pass tomorrow. I will try the suggestions if it happens again.

[Palmarina]

Hi!
For a few days now I noticed that, when opening the Farm Pass to see the new goals of that day, all goals for accepting/sending gifts, bonuses and ingredients are checked as if they are already completed. When I go to another farm or go to a neighbour and come back to my own farm the check mark is gone and I can work to reach that goal.
That is very odd! Is this a bug?

[marymarcel]

Originally Posted by Palmarina

Hi!
For a few days now I noticed that, when opening the Farm Pass to see the new goals of that day, all goals for accepting/sending gifts, bonuses and ingredients are checked as if they are already completed. When I go to another farm or go to a neighbour and come back to my own farm the check mark is gone and I can work to reach that goal.
That is very odd! Is this a bug?

Hi Palmarina

My husband has had that kind of goals the last few days and did not see check marks when opening the farm pass for the day.

Please clear your memcache, you have the link below the game screen where it says Clear Memcache in blue.
Also check that your date and time are correct in your computer.

If the problem continues, then contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Palmarina]

Hi Marymarcel,
I clear memcache almost every day and yes time and date are correct on my laptop.
I will contact support.
Thank you.

Originally Posted by marymarcel

Hi Palmarina

My husband has had that kind of goals the last few days and did not see check marks when opening the farm pass for the day.

Please clear your memcache, you have the link below the game screen where it says Clear Memcache in blue.
Also check that your date and time are correct in your computer.

If the problem continues, then contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366