REDIRECT (see first post) Answered and Closed Threads

[Taz D]

Originally Posted by JHuskey

I am request a refund for the 4 Feed Supplement Plants and 1 Premium Fodder Factory, all are now in storage.

Hi JHuskey,
I moved your post to the Help & Support thread about the refunds.
We can not do refunds through the forums. You will need to contact Support for this.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[PNELLA]

I am requesting the refund for the (2) facs Feed Supplement Plant and Premium Fodder Factory that I have placed in storage per your instructions. If this is not the right place to post this please send me the link. I seem to struggle getting messages to the right location.

[Taz D]

Originally Posted by PNELLA

I am requesting the refund for the (2) facs Feed Supplement Plant and Premium Fodder Factory that I have placed in storage per your instructions. If this is not the right place to post this please send me the link. I seem to struggle getting messages to the right location.

Hi Pnella,
We can not do refunds through the forums. You will need to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[pdsegida]

I put my fodder back into storage and would like a refund (I bought 2, misunderstanding which one I needed more of) I would like to get another supplement instead. Like others I would like to see a better output. I am constantly out of milk and eggs. Thanks for any help

[marymarcel]

Originally Posted by pdsegida

I put my fodder back into storage and would like a refund (I bought 2, misunderstanding which one I needed more of) I would like to get another supplement instead. Like others I would like to see a better output. I am constantly out of milk and eggs. Thanks for any help

Hi pdsegida

I moved your post to the thread about Refunds.

We can't do refunds through the forums so you have to contact Support. Please explain them you are only asking a refund for 1 of the new factories and why.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[pdsegida]

thank you for replying to me and giving the right directions on where to go.

[djb4peace]

When I looked in here, someone else has taken my account. When I look at my profile picture in the forum here under user CP, it isn't me. What happened???

[djb4peace]

This is what it says at the bottom of MY account, but when I come to the forum, it's someone else with a totally different profile picture and info. Your USER ID number is: 1241817011 Build No: 625

[Taz D]

Originally Posted by djb4peace

When I looked in here, someone else has taken my account. When I look at my profile picture in the forum here under user CP, it isn't me. What happened???

Originally Posted by djb4peace

This is what it says at the bottom of MY account, but when I come to the forum, it's someone else with a totally different profile picture and info. Your USER ID number is: 1241817011 Build No: 625

Hi djb4peace,
I don't think you have been hacked or cloned in here. First thing is your user name and email address are unique in the forum so no one would be able to clone your account with those as only 1 account can have those exact entries.
All of your information shows as correct when I look at your profile here in the forums. Both the ID you gave and your email address go to the same account. You are level 1450, have 45 farms, 4 neighbors and 1 buddy. Is this correct? Also you have not added your ID to a signature so it doesn't show in your account.

Are you using a saved bookmark to get to the forums? If so it may have change when you looked at someone else's profile here. Instead of using a bookmark to get to the forums try coming in here from the Forum & Help tab at the top of your farms.

[LisaScobee]

Why does the "contact us" link at the bottom of the forum pages go to the forum rather than the contact form? Am I missing something?