REDIRECT (see first post) Answered and Closed Threads

[Taz D]

Originally Posted by LisaScobee

Why does the "contact us" link at the bottom of the forum pages go to the forum rather than the contact form? Am I missing something?

Hi Lisa,
Because that link is a generic link created by the makers of the forum software and not by us. If you want to contact support instead of the forums then you need to click on Support at the bottom of your farms page.

[djb4peace]

Actually, I had another profile picture in my account that WAS me, but I didn't notice it was me at first because someone had taken a Christmas picture from FB, cropped and angled it, and I didn't even recognize it until I looked really close. I deleted that picture. So if no one is messing with my account, how did another picture of me get into my account but does not show? I just barely found out that you could edit your profile picture through the forum settings. Prior to that, I couldn't change it based on how we were told to do it through FB. And when I went to harvest animals this morning, they had been harvested! I checked for the time they'd have been harvested and it was several hours prior and I was asleep! Also, I go into some accounts and cannot pick up gifts, bonuses or ingredients because they have already been picked up, and yet, I SHOULD be able to pick them up according the last time I picked them up. I check the clock and it's less than the time should be. Again, it appears someone has picked them up a few hours before. Are you sure someone cannot take over another person's account? I have been watching this very closely, and I swear, something is not right. If I am doing something wrong, please let me know. When I go to log into one of my accounts, there are 2 for this account. One has my email listed and the other a shorter user name. Not sure how that happened. I can only get into the forum under my user name and not my email. I changed the password and don't know if that will help. The dead giveaway though is the 2nd profile picture. How could I have TWO?

[Taz D]

Originally Posted by djb4peace

Actually, I had another profile picture in my account that WAS me, but I didn't notice it was me at first because someone had taken a Christmas picture from FB, cropped and angled it, and I didn't even recognize it until I looked really close. I deleted that picture. So if no one is messing with my account, how did another picture of me get into my account but does not show? I just barely found out that you could edit your profile picture through the forum settings. Prior to that, I couldn't change it based on how we were told to do it through FB. And when I went to harvest animals this morning, they had been harvested! I checked for the time they'd have been harvested and it was several hours prior and I was asleep! Also, I go into some accounts and cannot pick up gifts, bonuses or ingredients because they have already been picked up, and yet, I SHOULD be able to pick them up according the last time I picked them up. I check the clock and it's less than the time should be. Again, it appears someone has picked them up a few hours before. Are you sure someone cannot take over another person's account? I have been watching this very closely, and I swear, something is not right. If I am doing something wrong, please let me know. When I go to log into one of my accounts, there are 2 for this account. One has my email listed and the other a shorter user name. Not sure how that happened. I can only get into the forum under my user name and not my email. I changed the password and don't know if that will help. The dead giveaway though is the 2nd profile picture. How could I have TWO?

Hi djb4peace,
You are talking about 2 totally different and separate accounts. One for the forum and one for your farms. It would be extremely unlikely for someone to be able to get into both as they do not have the ability to see the connection.

Your forum account is registered under the username and you can not use the email address for this account to get in to it. If you think someone has changed something here in your account then change your password for this account. I suggest you do not use the same password for your forum account and your farms account.

The things you say have been done on your farms (animals, gifts) can only be done by the owner. As for the items to get from the other requests, it may be they are expired or you have collected too many.
This sounds more like a family member has been doing these things as you on your own computer. I highly suggest you change your farms password and do not tell anyone or right it down anywhere. That should secure your farms and prevent anything being done by anyone except you. If you have your computer saving those clear it from your computer and don't let it save them.

This is not an external "hack" as no one can see your passwords for either account through the forums. Other players and registered users can not see those either.

[LauriAnne1]

On this hacked / cloned issue, my mother has stopped playing the game (no clue why, could be eye site) someone has hacked, stolen and cloned her page, is there any way I can get it shut down for her. She does not even remember what email addresses she used, but I can trace her name and tell by photos of the family that are used.

[Taz D]

Originally Posted by LauriAnne1

On this hacked / cloned issue, my mother has stopped playing the game (no clue why, could be eye site) someone has hacked, stolen and cloned her page, is there any way I can get it shut down for her. She does not even remember what email addresses she used, but I can trace her name and tell by photos of the family that are used.

Hi LaurieAnne,
You are talking about her Facebook account and we do not have anything to do with Facebook. You would need to contact Facebook about this. I am sorry but there is nothing we can do for this.
Even with that as Farm Town is not on Facebook any more then they would not have access to her game.

[LauriAnne1]

Thank you, I might have gotten confused, while sorting out her FB account.