OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Tiger]

Originally Posted by Ifrabell

2024-04-06 09:05:10.474 ERRORFailed to download file ]https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build600.data.gz
2024-04-06 09:05:15.627 ERRORwasm streaming compile failed: TypeError: WebAssembly compilation aborted: Network error: Response body loading was aborted
2024-04-06 09:05:15.629 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build600.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2024-04-06 09:05:15.632 ERRORfalling back to ArrayBuffer instantiation
2024-04-06 09:05:18.267 LOGboth async and sync fetching of the wasm failed
2024-04-06 09:05:18.269 ERRORboth async and sync fetching of the wasm failed
2024-04-06 09:06:04.256 ERRORfailed to asynchronously prepare wasm: TypeError: WebAssembly.instantiate(): Argument 0 must be a buffer source or a WebAssembly.Module object

Hi Ifrabell,

If you are still having problems now, please check and make sure that you have done all computer updates as well as browser updates. When you have done those log out of the website, close your browser, reopen it and log back into the website. There are also some other items that you can check that may also help in the first post on page one.

[Ifrabell]

Think I have lost out after years of farming. Cannot get on on my mobile either, attached is the pop up message I am receiving.

[marymarcel]

Originally Posted by Ifrabell

Think I have lost out after years of farming. Cannot get on on my mobile either, attached is the pop up message I am receiving.

Hi Ifrabell

Your first post was answered in the following link:
https://www.slashkey.com/forum/showt...14#post6577114

Did you read it and follow the suggestions given?

Please be sure that your browser is up to date. Also check if your computer system is updated.

After an update it is always better to close everything and then restart your computer.

If everything is updated, then restart your computer.

If nothing works for you, then follow the suggestions given in this link, please try them one by one:
https://www.slashkey.com/forum/showthread.php?t=627590

I will move this post to the Cannot load the game thread shortly.

[Ifrabell]

My computer is uptodate. I am using Chrome and have the newest version. I tried to load using Edge, same problems, I deleted Chrome and reinstalled it, still not working, I even cleared out my browing history and used admin tools to clean out the disk and defrag. Don't know where to go from here. It worked fine the evening before, nothing to my knowledge has change so cannot understand what the issue is.

[marymarcel]

Originally Posted by Ifrabell

My computer is uptodate. I am using Chrome and have the newest version. I tried to load using Edge, same problems, I deleted Chrome and reinstalled it, still not working, I even cleared out my browing history and used admin tools to clean out the disk and defrag. Don't know where to go from here. It worked fine the evening before, nothing to my knowledge has change so cannot understand what the issue is.

Hi Ifrabell

Have you reset your router/modem for a minute?

Do you know if there is any internet issue in your zone or with your internet provider? Asking this as it is strange that 2 browsers are not working for the game.


Only other thing I can suggest you to do is to contact Support.

Please send them an email to: support@slashkey.com

Include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

You will receive an automatic response email. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[LisaScobee]

Whole site is down now

[Taz D]

Originally Posted by LisaScobee

Whole site is down now

Hi Lisa,
I moved your post to the thread about the game loading. The site is not down. All the servers are up and working. Try restarting yours again.
If that still does not work then please try all the suggestions in the first post of this thread.

[LisaScobee]

Game taking FOREVER load. Forum won't let me add a speedtest result picture to this post. Game just timed out again

[Taz D]

Originally Posted by LisaScobee

Game taking FOREVER load.

Hi LisaScobee,
This is probably an internet problem some where between you and the servers. There are many links that your data has to go through to get to the servers and back to you. Any one of those links can be having a slow down or outage that cna stop your farms from loading. As we have no way to monitor or conterol those the only thing you can do is wait for it to get fixed by the owners of those links.
You could try unplugging your modem/router for a few minutes then plugging it back in. That would clear any data that it has stored that may be incorrect and make suyre that it is not local.

[LisaScobee]

If it's my internet then why does every other site I've tried (Google, Gmail, Twitter, Facebook, etc) WORK? And why am I getting the internet speed I pay for (the photo I can't get to work here)?

Originally Posted by Taz D

Hi LisaScobee,
This is probably an internet problem some where between you and the servers. There are many links that your data has to go through to get to the servers and back to you. Any one of those links can be having a slow down or outage that cna stop your farms from loading. As we have no way to monitor or conterol those the only thing you can do is wait for it to get fixed by the owners of those links.
You could try unplugging your modem/router for a few minutes then plugging it back in. That would clear any data that it has stored that may be incorrect and make suyre that it is not local.