HTML5/WebGL: Game Not loading or frequent crashes

[marymarcel]

Originally Posted by Zebra7+2

I cannot complete loading my farms. It stays on the black screen, and white line underneath almost completes, but then won't move any further.

Originally Posted by Zebra7+2

User 1707172118 B-000initialized. Farms won't load; on black screen and white line almost completes then stops and goes no further.

Hi Zebra7+2

Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.

If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.

Also if you go to the first post, first page of this thread, there are stepts to let you check your computer.

[jen63]

My game won't load and goes to a grey screen getting very disappointed in the game

[Taz D]

Originally Posted by jen63

My game won't load and goes to a grey screen getting very disappointed in the game

Hi Jen,
I moved your post to the subject thread about loading problems with the HTML/WebGL version.


Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.

If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.

Also if you go to the first post, first page of this thread, there are steps to let you check your computer.

[vickikcpa]

slow and c rashes

id 100000691604893

[marymarcel]

Originally Posted by vickikcpa

slow and c rashes

id 100000691604893

Hi vickikcpa

I moved your post to the thread for HTML5

Please go to the first post, first page of this thread and try the information given there, thanks.

[cndswei@thesafety.net]

so frustrating................maybe get on ft once a week..............nothing helps

[Taz D]

Originally Posted by cndswei@thesafety.net

so frustrating................maybe get on ft once a week..............nothing helps

Hi cndswei,
I moved your post to the subject thread about the HTML version loading problems. Please post in this thread when you have a loading problem and not in the Updates thread.
What are you seeing when you can't get it to load?



Please check if there is any update for Windows, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


After that then follow the instructions given in this announcement:

http://r1.slashkey.com/forum/announcement.php?f=1

You have to try all suggestions under FIRST LOAD OF FARM TOWN.
After trying them all, then restart and check again if your game loads.

If your game doesnt load, then you have to provide the information under PERSISTENT LOADING ISSUES.
Please notice that for point 3, developers are asking for the last Checkpoint information.

If you dont see the information below your game screen, then click in Toggle FT console and scroll down the page using the bar on the right till you find the last Checkpoint information.

If you can't open the FT Console watch the "U" number in the upper right corner of your farms for the last number shown.

Also if you go to the first post, first page of this thread, there are stepts to let you check your computer.

[TexasLucy]

Will this eventually work in Safari? User ID is 627213350. I have Web GL2.0 enabled. Get stuck on green screen.

[marymarcel]

Originally Posted by TexasLucy

Will this eventually work in Safari? User ID is 627213350. I have Web GL2.0 enabled. Get stuck on green screen.

Hi TexasLucy

Are you a Mac user? Non of us is a Mac user or have Safari as our browser, the information we have about Mac and browsers is in the following link>
http://r1.slashkey.com/forum/announcement.php?f=1

[TexasLucy]

Hi Mary. Thank you for your reply. Yes, I am a Mac user and use Safari. I can only run Web GL 1. When I change to Web GL 2, that is when I get stuck on the green screen. With Web GL 1, I cannot access the full screen version. If I use Chrome, I can get the full screen, but then the game tends to freeze after I work the first farm. I've checked on disabled extensions and all is good there, I have the latest OS running, so I will continue the troubleshooting per your link.