OFFICIAL Accidentally Bought, Deleted or Sold Something

[Taz D]

Originally Posted by laurakal

I accidentally deleted my rabbit hutch, is there a way to get it back? I had one on farm 28.

Thank you

Hi Laurakal,
I moved your post to the thread about accidently deleting an item.
Did you remove the rabbits from iut before you deleted it? If not all you need to do is buy another one and put it on that farm and they will show back up in that hutch.
We do not have any way to replace anything back on your farms. If you want you can contact Support for a refund of the coins for the one you deleted.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[laurakal]

Thank you for your help.

[RIAP27]

Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?

[Taz D]

Originally Posted by RIAP27

Ok I have tried contacting support for my 2nd account holder. The 1st time I thought maybe I mistyped the email but this 2nd time I have not received the automated response either. In this situation, I gift that account FC and for a quest we bought a 2nd Pharmacy supply facility by mistake and wanted to return the duplicate so we could get the right one, the photography Factory facility for the quest. The account is small so we don't have duplicates of facilities like I do on this account.
You ask:
When did you contact them? Monday.
Did you get the auto response email? No
Have you checked your spam/junk folder for it? Yes
Did you also try another email address you have and have the same problem with that one as well? I have not tried from another email yet, but we don't have a 2nd email for that acct.
Should I try from this one? Tho I don't want them taking the facility that is on this main farm.
What else can I do?

Hi Riap if you normally get the auto response when you contact from your normal account then you can try and just make sure you include the ID for the other account so they know where to look.

[RIAP27]

Thanks Taz,
I will try that. I tried support from that acct again and no auto response. I will try using my email for this acct.

Originally Posted by Taz D

Hi Riap if you normally get the auto response when you contact from your normal account then you can try and just make sure you include the ID for the other account so they know where to look.

[RIAP27]

Hi Taz,
I just tried my main email and so far no support ticket. Should I try from my Facebook FT? I've been doing so from the Slashkey site.

[marymarcel]

Originally Posted by RIAP27

Hi Taz,
I just tried my main email and so far no support ticket. Should I try from my Facebook FT? I've been doing so from the Slashkey site.

Hi RIAP27

Taz is not available at this time.

You have to wait at least 20 minutes for the automatic response.

Let us know how it goes please.

[RIAP27]

I did get a reply on my main email, but the other that the other acct is tied to, nothing. Not sure why. But I did as asked and hopefully selling the facility will do the trick.
Thank you!

Originally Posted by marymarcel

Hi RIAP27

Taz is not available at this time.

You have to wait at least 20 minutes for the automatic response.

Let us know how it goes please.

[marymarcel]

Originally Posted by RIAP27

I did get a reply on my main email, but the other that the other acct is tied to, nothing. Not sure why. But I did as asked and hopefully selling the facility will do the trick.
Thank you!

You are welcome RIAP and thanks for coming back to let us know

[Billsandy]

My Farm 44 I had two different Panda Gardens I was working on and putting ponds with them, and was getting rid of dirt by selling the dirt because I had to many, and I mistakenly hit sell on my Panda Garden instead of the dirt pile, and it was gone before I could realize what had happened! Is there anyway I can get the second Panda Garden back again. It was a total mistake, I didn't want to sell or get rid of the Panda Garden that I received in the Quest. I feel awful that it's gone, I was trying to make it look beautiful in my farm. Thanks for any help you can give me. Sandy