HTML5/WebGL: Game Not loading or frequent crashes - Page 476

**Tiger** · #**4751** Mar 26 2022, 06:31 AM

Quote:

Originally Posted by lindasue6

Haven’t been able to load Farmtown for at least 3 days on my iPad Pro when it had worked fine for 2 1/2 weeks prior. Doesn’t matter if on Edge, Chrome or Safari. All latest version and Web gl 2 enabled. All very frustrating and costing us farm cash! User ID on lindasue6 account is 1531468114. Bear girl account is 100000197778849. Having to spend 15 minutes plus to finally load for very minimal time on either account is NOT right. Extremely frustrating.

Hi lindasue6,

I am sorry but there isn't a much we can suggest for you. The game is designed to be played on computers and laptops rather than mobile devices, tablets, iPads etc. Whether the devs will have time to see if anything can be done for those is up to them.

As you've updated to the latest version, you could also look at things like if you are able to optimise the device, see if storage is getting full, clear the website data on those browsers, enable airplane mode for a few seconds then disable it to refresh the network connection, see if safari will work for you, or head over to the relevant apple support website for your device and see if they have any suggestions that may help you.

Mari Lou · #**4752** Mar 30 2022, 11:52 AM

First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

Mari Lou · #**4753** Mar 30 2022, 11:58 AM

First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

UPDATED: After 3 restarts of the play screen - it did finally open. Took about 20 minutes.

**Tiger** · #**4754** Mar 30 2022, 12:20 PM

Quote:

Originally Posted by Mari Lou

First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

Quote:

Originally Posted by Mari Lou

First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

UPDATED: After 3 restarts of the play screen - it did finally open. Took about 20 minutes.

Hi Mari Lou,

I've loaded your farms without any issues. Glad to hear you managed to load the game now.

As you have a new laptop, it's worth you checking for any computer updates and do those if there are any.

Please also check if Firefox also needs updating, if it does after doing those please close the browser for a couple of minutes before you reopen it and try again.
You can ignore the error about Firefox that is something Firefox needs to fix and is unlikely to be causing you this problem

If the problem returns, you can also try clicking on this link which is to one of your smaller farms that has less on it and see if it will completely load before you try others farms:
https://apps.facebook.com/farmtown/p...237&farm_ix=20

If that doesn't help see if another updated browser works better for you.

MikeYoung55 · #**4755** Mar 30 2022, 05:02 PM

Quote:

Originally Posted by Tiger

Hi Mari Lou,

I've loaded your farms without any issues. Glad to hear you managed to load the game now.

As you have a new laptop, it's worth you checking for any computer updates and do those if there are any.

Please also check if Firefox also needs updating, if it does after doing those please close the browser for a couple of minutes before you reopen it and try again.
You can ignore the error about Firefox that is something Firefox needs to fix and is unlikely to be causing you this problem

If the problem returns, you can also try clicking on this link which is to one of your smaller farms that has less on it and see if it will completely load before you try others farms:
https://apps.facebook.com/farmtown/p...237&farm_ix=20

If that doesn't help see if another updated browser works better for you.

I've found that Firefox often appears to hang if you click on another window or tab while the game is loading. Browser appears to need focus on this tab to apply the fix. Clicking on the game area will usually get it going again.

grandmas farm · #**4756** Apr 01 2022, 03:41 AM

i am getting this message when trying to open up FT.
he content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

**Tiger** · #**4757** Apr 01 2022, 05:20 AM

Quote:

Originally Posted by grandmas farm

i am getting this message when trying to open up FT.
he content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

Hi grandmas farm,

I have moved your post to the thread about issues with loading.
Are you still having the same problem now?
I've not had any problems loading your farms.

Have you tried things like, checking for browser updates, clearing the caches/history, logging out of Facebook then logging back in again?

grandmas farm · #**4758** Apr 01 2022, 10:03 AM

yes, I have done that. I can get in if I close the message window, but it pops up every time I go to get on my farm. I have tried in different browsers also, and the same message pops up. Also I can't boost my trains as yet, the neighbor list will not load.

**marymarcel** · #**4759** Apr 01 2022, 10:08 AM

Quote:

Originally Posted by grandmas farm

yes, I have done that. I can get in if I close the message window, but it pops up every time I go to get on my farm. I have tried in different browsers also, and the same message pops up. Also I can't boost my trains as yet, the neighbor list will not load.

Hi grandmas farm

Which browser are you using? Double check if it is up to date and also if you have any pending update for Windows or Mac in case you use it.

Are you trying to load your game from a saved link in your browser? If so, then do not do it and click in the game icon in the left column of your facebook home page.

If nothing works for you, and you have already cleared your browser cache, please close everything and then reset your router/modem for a minute. Then reopen and see if the problem is fixed.

If after doing all the previous you still have problems, and taking in mind that message is sent by facebook and you cant get the list of your friends which also goes through facebook, I would try to contact facebook to report a problem.

atvchick95 · #**4760** Apr 03 2022, 09:48 PM

Not sure if this is the right area but I just started playing again yesterday after not playing for 3 plus years. 1st time playing on this computer. so I know this isn't a Cache/Cookies issue, plus I clear those every night, and I barely use my computer .
I get the disconnected from mainframe pop up seems like every 5 minutes, I also have a full on crash of the game when farming for others, it's at random times and never doing the same thing twice when it occurs, I just get a grey screen with the sad face in the middle. I refresh and sometimes it takes me back to be re-hired, other times it does not.

Not sure if it's relevant - but I play right through Facebook, I don't use Facebook games app or anything.

USER ID number ( 1639386165 )

Copy of info below game screen
2022-04-04 01:29:11.840 INFOCheckpoint-B-000 - Initialized
2022-04-04 01:29:11.840 LOGFT Client Services Inited.
2022-04-04 01:29:11.851 LOGSessionId: 3032129
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.84 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (AMD)
GPU-Renderer: ANGLE (AMD, AMD Radeon(TM) Vega 8 Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13026.3)
2022-04-04 01:29:12.238 LOGnavigator.mediaDevices support available
2022-04-04 01:29:12.723 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config
2022-04-04 01:29:12.725 LOG "memorysetup-temp-allocator-size-nav-mesh-worker=65536"
2022-04-04 01:29:12.726 LOG "memorysetup-temp-allocator-size-audio-worker=65536"
2022-04-04 01:29:12.727 LOG "memorysetup-temp-allocator-size-background-worker=32768"
2022-04-04 01:29:12.728 LOG "memorysetup-bucket-allocator-granularity=16"
2022-04-04 01:29:12.729 LOG "memorysetup-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.730 LOG "memorysetup-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.731 LOG "memorysetup-bucket-allocator-block-count=1"
2022-04-04 01:29:12.733 LOG "memorysetup-main-allocator-block-size=16777216"
2022-04-04 01:29:12.734 LOG "memorysetup-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.735 LOG "memorysetup-gfx-main-allocator-block-size=16777216"
2022-04-04 01:29:12.737 LOG "memorysetup-gfx-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.739 LOG "memorysetup-cache-allocator-block-size=4194304"
2022-04-04 01:29:12.741 LOG "memorysetup-typetree-allocator-block-size=2097152"
2022-04-04 01:29:12.743 LOG "memorysetup-profiler-bucket-allocator-granularity=16"
2022-04-04 01:29:12.745 LOG "memorysetup-profiler-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.780 LOG "memorysetup-profiler-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.782 LOG "memorysetup-profiler-bucket-allocator-block-count=1"
2022-04-04 01:29:12.784 LOG "memorysetup-profiler-allocator-block-size=16777216"
2022-04-04 01:29:12.786 LOG "memorysetup-profiler-editor-allocator-block-size=1048576"
2022-04-04 01:29:12.788 LOG "memorysetup-temp-allocator-size-main=4194304"
2022-04-04 01:29:12.790 LOG "memorysetup-job-temp-allocator-block-size=2097152"
2022-04-04 01:29:12.793 LOG "memorysetup-job-temp-allocator-block-size-background=1048576"
2022-04-04 01:29:12.795 LOG "memorysetup-job-temp-allocator-reduction-small-platforms=262144"
2022-04-04 01:29:13.008 LOGLoading player data from data.unity3d
2022-04-04 01:29:13.014 LOGInitialize engine version: 2021.2.4f1 (99ba6aa4c552)
2022-04-04 01:29:13.018 LOG[Subsystems] Discovering subsystems at path UnitySubsystems
2022-04-04 01:29:13.022 LOGCreating WebGL 2.0 context.
2022-04-04 01:29:13.108 LOGRenderer: WebKit WebGL
2022-04-04 01:29:13.111 LOGVendor: WebKit
2022-04-04 01:29:13.114 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2022-04-04 01:29:13.117 LOGGLES: 3
2022-04-04 01:29:13.129 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 1
2022-04-04 01:29:13.588 LOGInput Manager initialize...
2022-04-04 01:29:14.088 LOGOdin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
2022-04-04 01:29:14.094 LOGOdin Serializer detected whitelisted runtime platform WebGLPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
2022-04-04 01:29:15.508 INFOStats: WebGL 2.0 WebGL Mem: 58/138 MB Managed Mem: 30 MB Unity Mem: 28 MB Video Mem: 512 MB
2022-04-04 01:29:17.561 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 11/29/41/138 MB
2022-04-04 01:29:17.582 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.588 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.866 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.883 INFOCheckpoint-U-34 - Init Local Storage - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.890 INFOCheckpoint-U-35 - Init FlashVars - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.908 INFOCheckpoint-U-40 - Init HUD - Mem: 13/33/46/165 MB
2022-04-04 01:29:18.296 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.311 INFOCheckpoint-U-50 - Processing Params - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.379 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 20/41/61/165 MB
2022-04-04 01:29:18.409 INFOCheckpoint-U-52 - Init Preferences - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.414 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.543 INFOCheckpoint-U-54 - Init Engine - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.556 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.570 LOGUsing Facebook Unity SDK v11.0.0 with FBJSSDK/v8.0 FBUnityWebGL/11.0.0
2022-04-04 01:29:19.338 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 66/45/111/238 MB
2022-04-04 01:29:20.592 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 61/41/103/238 MB
2022-04-04 01:29:24.341 INFOCheckpoint-U-60 - Load User - Mem: 49/40/89/238 MB
2022-04-04 01:29:25.356 INFOCheckpoint-U-61 - User Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.361 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.406 INFOCheckpoint-U-70 - Go To Farm - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.415 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 51/40/92/238 MB
2022-04-04 01:29:46.358 INFOCheckpoint-DONE - Map Loaded - Mem: 64/53/118/238 MB
------------------------------------
2022-04-04 01:30:48.558 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
2022-04-04 01:31:08.042 INFOCheckpoint-U-70 - Go To Farm - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.049 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.575 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.583 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.596 INFOStats: WebGL 2.0 WebGL Mem: 126/238 MB Managed Mem: 68 MB Unity Mem: 57 MB Video Mem: 512 MB
2022-04-04 01:31:09.393 INFOCheckpoint-DONE - Map Loaded - Mem: 68/54/123/238 MB
------------------------------------
2022-04-04 01:32:09.303 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.