OFFICIAL Cargo Ships

[Taz D]

Originally Posted by Karlene

Yes, when I saw that it hadn't dispatched, I started it all over again.

Is there a reason why it would look like it had started loading, but it hadn't?

Hi Karlene,
If you don't complete the loading in the 24 hours allotted for that then it will have to be started over.

[Karlene]

Originally Posted by Taz D

Hi Karlene,
If you don't complete the loading in the 24 hours allotted for that then it will have to be started over.

Hey Taz,

Well, I did start it today and it looked like it was loading. It even showed that loading was complete on all containers. It just couldn't be dispatched.

No worries. I just finished loading it and it's sent.

Thank you!

[NooNoo]

Hi

Started preparation on my Pink ship, and the first one showed 4.8 mins as expected. After 3 or 4 containers, it suddenly jumped to 9.6 mins.

Any ideas?

[marymarcel]

Originally Posted by NooNoo

Hi

Started preparation on my Pink ship, and the first one showed 4.8 mins as expected. After 3 or 4 containers, it suddenly jumped to 9.6 mins.

Any ideas?

Hi NooNoo

Ships only stay on the dispatch list for exactly 7 days then they drop off the list.

If the preparation time changed while you were preparing containers, this is because the time is calculated according to how many ships you had previously dispatched in the last 7 days. For example if you had dispatched 6 ships in the last 7 days and were preparing your Brown ship, the prep time would be 5.1 minutes, but if while you were preparing them one of those ships dropped from the list for being over 7 days old you would then change to a prep time of 5 dispatched ships, 10.2 minutes.

You have full information in the following link from our Game Guide:
https://www.slashkey.com/forum/showt...18#post6164118

[NooNoo]

Originally Posted by marymarcel

Hi NooNoo

Ships only stay on the dispatch list for exactly 7 days then they drop off the list.

If the preparation time changed while you were preparing containers, this is because the time is calculated according to how many ships you had previously dispatched in the last 7 days. For example if you had dispatched 6 ships in the last 7 days and were preparing your Brown ship, the prep time would be 5.1 minutes, but if while you were preparing them one of those ships dropped from the list for being over 7 days old you would then change to a prep time of 5 dispatched ships, 10.2 minutes.

You have full information in the following link from our Game Guide:
https://www.slashkey.com/forum/showt...18#post6164118

I understand that, but I have dispatched a ship every single day for months.

I rarely have more than 5 ships dispatched at any one time - my neighbours move them on reasonably quickly. So in 7 days I will have likely despatched the same colour ship twice.

This doubling the container loading time during preparation has never ever happened before.

[marymarcel]

Originally Posted by NooNoo

I understand that, but I have dispatched a ship every single day for months.

I rarely have more than 5 ships dispatched at any one time - my neighbours move them on reasonably quickly. So in 7 days I will have likely despatched the same colour ship twice.

This doubling the container loading time during preparation has never ever happened before.

Hi NooNoo

Next time you start preparation for a ship and you click to load a container, click in the little question mark to the right of the time showing up in that container.

You will get the times according to the amount of dispatched ships in 7 days.

At the botton of that information you have: Sure, let me see them.

Click in that and you will see the dates and times for your ships dispatched in the last 7 days.

[NooNoo]

Originally Posted by marymarcel

Hi NooNoo

Next time you start preparation for a ship and you click to load a container, click in the little question mark to the right of the time showing up in that container.

You will get the times according to the amount of dispatched ships in 7 days.

At the botton of that information you have: Sure, let me see them.

Click in that and you will see the dates and times for your ships dispatched in the last 7 days.

i now have 5 screenshots showing the problem... Started preparation at 4.5 mins, and is now on the 3rd contains showing 9 mins. The dispatched ships in the last 7 days is 6 all in the morning except that on 11th there is no despatch showing..

This means I am going to be punished for up to 7 days, or I have to despatch before 9.45am every day until the 18th August. A bit harsh!!


If you would like to see the screenshots, where can I post them? I have a zip which is 3.86mb but the forum won't support that as an attachment.

[marymarcel]

Originally Posted by NooNoo

i now have 5 screenshots showing the problem... Started preparation at 4.5 mins, and is now on the 3rd contains showing 9 mins. The dispatched ships in the last 7 days is 6 all in the morning except that on 11th there is no despatch showing..

This means I am going to be punished for up to 7 days, or I have to despatch before 9.45am every day until the 18th August. A bit harsh!!


If you would like to see the screenshots, where can I post them? I have a zip which is 3.86mb but the forum won't support that as an attachment.

Hi NooNoo

We have had a few reports about this issue through the years but it is not easy to determine why a dispatched ship is not getting into account.

When I have to close my port let say because I go for vacations, then when I go back, what I do to not spend so many time loading containers, is to only load one container and dispatch the ship. You could try the same if you wish, trying to dispatch your ship before other one drop off the list.

Also, if you wish, you can report this to Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Kypeca]

Hi can you get my friends ships running properly again, they set themselves up and send off one ship unless you can catch them at the right time, they have been like this for more than a year USER ID number is: 1104761254 Build No: 636.
I am helping my friend i try to do the ships for her every day, she just does her own thing i hellp where she can't do things, if you can get them going again it would be great, it's got to the point where there difficult to do now. regards Peter for Angie

[marymarcel]

Originally Posted by Kypeca

Hi can you get my friends ships running properly again, they set themselves up and send off one ship unless you can catch them at the right time, they have been like this for more than a year USER ID number is: 1104761254 Build No: 636.
I am helping my friend i try to do the ships for her every day, she just does her own thing i hellp where she can't do things, if you can get them going again it would be great, it's got to the point where there difficult to do now. regards Peter for Angie

Hi Kypeca

Please contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366