OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by uma437

Hi,
I planted all available crops several times on my farm 1 for quests in patterns of 16 fields.
I did the last replanting of some parts 10 hours ago by using "replant same crops" function. The rest of the crops were still there.
Super-Neighbour farming is disabled, and the last person I hired 1o hours ago was only hired for trees, but not on my farm 1.
Harvesting and plowing is usually done by my superneighbour, so I hire someone for that very rarely, but definitely not during the last days.
Now I see that nearly all of my crops are gone, most of the fields are plowed! There is no correlation to the fields I replanted this morning. Even areas are plowed I didn't work this morning.

How can that happen?

It is extremely annoying as tomorrow quest nr.8 will be ready to be worked.

Hi Uma.
The only thing I can think of is if you hired some one to do crops on other farms and happen to forget to uncheck that farm when you set the hire up or your super neighbor worked those before you set the farm to disable super neighbor working it.

[bastkat37]

my superneighbor has now harvested hibiscus on 12 full farms (wall to wall crops) 3 times, and the amount in storage has not gone up at all... is there a glitch going on? i've had some of her crops go short like that a few times too recently

[marymarcel]

Originally Posted by bastkat37

my superneighbor has now harvested hibiscus on 12 full farms (wall to wall crops) 3 times, and the amount in storage has not gone up at all... is there a glitch going on? i've had some of her crops go short like that a few times too recently

Hi bastkat

Is it you or your superneighbor having this problem?

In both cases we need the id number (yours or your supernieghbor) to be able to check.

You find it by scrolling down your game screen, it says Your User ID number is:xxxxxx

[bastkat37]

it's my hibiscus that's missing... user ID is 100001360443439... it's gone up a *little* bit, but not like it should have

[Taz D]

Originally Posted by bastkat37

it's my hibiscus that's missing... user ID is 100001360443439... it's gone up a *little* bit, but not like it should have

Hi baskat,
When you have your super neighbor harvest for you then you get large boxes of the crop. In your storage I see 8,239,122 regular boxes and 9,901,100 large boxes. So you have over 18 million hibiscus. You need to run the Zip to join them and get the extra

[bastkat37]

i started off with a total of 40-some million and it just dropped to what you saw there...

[Taz D]

Originally Posted by bastkat37

i started off with a total of 40-some million and it just dropped to what you saw there...

Hi Baskat,
We have no way of seeing what you had before or how much you have used in your facilities. Also we have no way to restore any crops to your storage.

If you wish you can report this to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[bastkat37]

ok, thank you

[derfischmac]

Sorry to bother u again - but i assume having missed some FC items again.
I did bought 2 ukrainean restaurants but I see only one in my inventory. can someone kindly check? thanks & stay safe

[Taz D]

Originally Posted by derfischmac

Sorry to bother u again - but i assume having missed some FC items again.
I did bought 2 ukrainean restaurants but I see only one in my inventory. can someone kindly check? thanks & stay safe

Hi derfischmac,
I have checked the account your email address is linked to and yes you have 1 missing. We can not do refunds through the forums. You will need to contact Support concerning this.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366