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  #1  
Old Apr 08 2024, 04:00 AM
Ifrabell Ifrabell is offline
 
Join Date: Nov 27 2020
Posts: 4
Default Still cannot get online,

Think I have lost out after years of farming. Cannot get on on my mobile either, attached is the pop up message I am receiving.
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  #2  
Old Apr 08 2024, 08:20 AM
marymarcel's Avatar
marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,949
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Quote:
Originally Posted by Ifrabell View Post
Think I have lost out after years of farming. Cannot get on on my mobile either, attached is the pop up message I am receiving.
Hi Ifrabell

Your first post was answered in the following link:
https://www.slashkey.com/forum/showt...14#post6577114

Did you read it and follow the suggestions given?

Please be sure that your browser is up to date. Also check if your computer system is updated.

After an update it is always better to close everything and then restart your computer.

If everything is updated, then restart your computer.

If nothing works for you, then follow the suggestions given in this link, please try them one by one:
https://www.slashkey.com/forum/showthread.php?t=627590

I will move this post to the Cannot load the game thread shortly.
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  #3  
Old Apr 08 2024, 01:02 PM
Ifrabell Ifrabell is offline
 
Join Date: Nov 27 2020
Posts: 4
Default Loading problems

My computer is uptodate. I am using Chrome and have the newest version. I tried to load using Edge, same problems, I deleted Chrome and reinstalled it, still not working, I even cleared out my browing history and used admin tools to clean out the disk and defrag. Don't know where to go from here. It worked fine the evening before, nothing to my knowledge has change so cannot understand what the issue is.
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  #4  
Old Apr 08 2024, 01:15 PM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 14,949
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Quote:
Originally Posted by Ifrabell View Post
My computer is uptodate. I am using Chrome and have the newest version. I tried to load using Edge, same problems, I deleted Chrome and reinstalled it, still not working, I even cleared out my browing history and used admin tools to clean out the disk and defrag. Don't know where to go from here. It worked fine the evening before, nothing to my knowledge has change so cannot understand what the issue is.
Hi Ifrabell

Have you reset your router/modem for a minute?

Do you know if there is any internet issue in your zone or with your internet provider? Asking this as it is strange that 2 browsers are not working for the game.


Only other thing I can suggest you to do is to contact Support.

Please send them an email to: support@slashkey.com

Include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

You will receive an automatic response email. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
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Tags
cannot load game, dotween, farm not loading, farm town not loading, frequent crashes, game freezes, green screen, loading issues, saving data, settweenscapacity, u00, webgl, white screen, x025, x025 error


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