OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[marymarcel]

Originally Posted by LisaScobee

Symbols accross the bottom are taskbar shortcuts. Both laptops are up to date as far as I know. This morning, this is the last line in the FT console when I arrive at my main farm after loading the game on the "old" computer. Note: Game loaded normally with no slowdowns:

2024-05-04 13:18:51.674 INFOCheckpoint-DONE - Map Loaded - Mem: 102/61/163/306 MB
------------------------------------
2024-05-04 13:22:52.663 ERROR{"isTrusted":true}

Hi Lisa

As Taz told you, please contact Support about the error you are getting and in case you continue having problems with loading your game.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[LisaScobee]

I edited my original response and as I said I starter loading Farm Town on the "new" computer before I came back here and it's just now loading
to "Climbing on tractor".

Originally Posted by marymarcel

Hi Lisa

As Taz told you, please contact Support about the error you are getting and in case you continue having problems with loading your game.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[LisaScobee]

Originally Posted by LisaScobee

I edited my original response and as I said I starter loading Farm Town on the "new" computer before I came back here and it's just now loading
to "Climbing on tractor".

Would internet speed cause these types of errors? Speed test result only about half what I'm paying for. I "contacted support". Should I have received an email conformation? Game is loading normally on the "Old" laptop.

[marymarcel]

Originally Posted by LisaScobee

Would internet speed cause these types of errors? Speed test result only about half what I'm paying for. I "contacted support". Should I have received an email conformation? Game is loading normally" on the "Old" laptop.

Yes Lisa, you should get an automatic response from support in your email address.
That is only to let you know that they received your ticket. They will contact you by email later.

If you do not find it after an hour, please check your spam folder.

[LisaScobee]

Originally Posted by marymarcel

Yes Lisa, you should get an automatic response from support in your email address.
That is only to let you know that they received your ticket. They will contact you by email later.

If you do not find it after an hour, please check your spam folder.

Just checked inbox and spam and nada and I won't have time to deal with this now until later today.

[marymarcel]

Originally Posted by LisaScobee

Just checked inbox and spam and nada and I won't have time to deal with this now until later today.

Ok Lisa, hopefully you will get it later or we will let support know. Thanks

[LisaScobee]

Originally Posted by marymarcel

Ok Lisa, hopefully you will get it later or we will let support know. Thanks

What does this mean?

2024-05-04 13:58:55.368 INFOCheckpoint-DONE - Map Loaded - Mem: 101/61/163/306 MB
------------------------------------
2024-05-04 13:59:30.371 ERROR{"isTrusted":true}

Just now got the "automated response" from support.