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#1
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I moved your post to the Help & Support thread about loading issues. Glad to hear you are feeling better. What happens when you try to load your farms?
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Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can. |
#2
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Receiving this error and game stuck
2024-05-04 00:28:15.175 INFOCheckpoint-B-000 - Initialized 2024-05-04 00:28:15.176 LOGFT Client Services Inited. 2024-05-04 00:28:15.207 LOGSessionId: 4032028 Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36 WebGL Supported and Enabled. Type: WebGL 2.0 GPU-Vendor: Google Inc. (Intel) GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 (0x00005916) Direct3D11 vs_5_0 ps_5_0, D3D11) 2024-05-04 00:28:16.177 LOGnavigator.mediaDevices support available 2024-05-04 00:28:44.823 ERROR{"isTrusted":true}
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USER ID number is: 1637121091 Build No: 609 |
#3
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Are you trying to use private browsing in Chrome? It is possible that would be blocking some of the download as it is not all in the same location on the servers. You need to use normal browsing as the private browsing will not work. If you are not using the private browsing then it may be that you are not allowing cookies and pop ups that are needed for the game. Instructions for that are in the following link: https://www.slashkey.com/forum/showthread.php?t=625118 Beyond that we do not have any help for you with this issue. If you are still having problems after checking that then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours. To contact through the website: https://apps.slashkey.com/farmtown/settings2/support/ You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam. If you are having a problem getting responses from Support please read the information in the following link: https://www.slashkey.com/forum/showthread.php?t=644366
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Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can. |
#4
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Not using private browsing. Cookies allowed. This happens at least once every 24 hours or so.
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USER ID number is: 1637121091 Build No: 609 |
#5
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Is this with the old laptop or the new one? It has to be something with your laptop as if you are logging in correctly to the game there isn't a trust issue on the server end. As I suggested please contact Support about this.
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Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can. |
#6
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ETA: On the "new" laptop all I get is a grey screen where the farn and game console should be
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USER ID number is: 1637121091 Build No: 609 Last edited by LisaScobee; May 03 2024 at 10:39 PM. Reason: added something |
#7
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We are checking with the developers on the error message you are getting on the old one. For the new one please make sure your browser and computer are updated. If either need an update then be sure you restart the computer after doing those.
__________________
Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can. |
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