New Release -- March 28th, 2024

[penguin66]

Is it just me or is anyone else having problems buying the new farm pass?

[Taz D]

Originally Posted by penguin66

Is it just me or is anyone else having problems buying the new farm pass?

Hi Penguin,
I didn't have any problem buying after reloading the farms.

[penguin66]

Originally Posted by Taz D

Hi Penguin,
I didn't have any problem buying after reloading the farms.

I am still not able to purchase the farm pass. I get the window that shows Configuring Store and then a second window opens with the following message: "Farm Pass Purchase status Unknown, please wait 10 minutes, then reload the game and try again to avoid a double charge." This is the same message I got last night. I have closed FarmTown, closed my browser, shut off my computer, and run the memcache cleaner. I guess I'm not supposed to buy the farm pass this month.

[Taz D]

Originally Posted by penguin66

I am still not able to purchase the farm pass. I get the window that shows Configuring Store and then a second window opens with the following message: "Farm Pass Purchase status Unknown, please wait 10 minutes, then reload the game and try again to avoid a double charge." This is the same message I got last night. I have closed FarmTown, closed my browser, shut off my computer, and run the memcache cleaner. I guess I'm not supposed to buy the farm pass this month.

Hi Penguin,
I have checked your account and no purchase for it has been processed. Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[penguin66]

Originally Posted by Taz D

Hi Penguin,
I have checked your account and no purchase for it has been processed. Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Thanks Taz!

[Sonytone]

Thank you for the updates, Raul and team! great work you all!!

[lineking]

So, how soon for the new levels? Hmmmm?

[Bratuski]

Originally Posted by lineking

So, how soon for the new levels? Hmmmm?

also waiting

[Taz D]

Originally Posted by Bratuski

also waiting

Hi Bratuski,
Raul posted the following on April 5th:
Note: New levels will be released early next week.

[Bratuski]

Originally Posted by Taz D

Hi Bratuski,
Raul posted the following on April 5th:
Note: New levels will be released early next week.

Original post release was March 28 that said 25 new levels next week