OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by EAL

Hi,
I am unable to access my farm 9. The game freezes whenever I try. The game also froze when I was hired to work on others' farms.

Hi EAL,
I moved your post to the thread about loading problems.
I just loaded your farms and went to your farm 9 and had no problem loading it. I have hidden all the show items on your farms. Reload your farms and then go to your farm 9. Turn individual show items on until it freezes again. That way you might find what is causing it to freeze.

[EAL]

Thanks Taz. When I load regular facilities it freezes. All the others were ok.

[Taz D]

Originally Posted by EAL

Thanks Taz. When I load regular facilities it freezes. All the others were ok.

Hi EAL,
Unless you have a lot of them stacked on that farm I am not sure how that could cause it. Try openbing your facility manager and store all of your products. You may have too many products finished in the facilities which also counts for total on a farm.

[EAL]

i do not stack anything (don't know how!). There are only pending products.

[Taz D]

Originally Posted by EAL

i do not stack anything (don't know how!). There are only pending products.

Hi EAL,
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached


If that doesn't work then please contact Support because I am not sure what is causing this. I was able to load that farm without any problems.


To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[710029341]

Keeps throwing me out today, saying my browser does not support web gl, working fine on my farms just when i visit other farms. Not had this problem before. My browser does support web gl.

[Taz D]

Originally Posted by 710029341

Keeps throwing me out today, saying my browser does not support web gl, working fine on my farms just when i visit other farms. Not had this problem before. My browser does support web gl.

Hi,
I moved your post to the thread about loading issues.
This happens when you encounter an error on those farms. The game thinks your Web/GL is not functioning correctly so shows you this error.


Please make sure your browser and computer system are updated.



There are other suggestions in the first post of this thread that you can try as well.

[kahuna520]

Keep getting kicked out whon I try going online, through the upper right key.

[Taz D]

Originally Posted by kahuna520

Keep getting kicked out whon I try going online, through the upper right key.

Hi Kahuna,
I moved your post to the thread about loading issues.
It could be an internet connection between you and the chat server. There are some suggestions in the first post of this thread that you can try.

[aussie janet]

no matter what i do , i am all up to date with everything, have been working perfectly until last update now i cannot load my farm at all so have given up, I have spent so much on my farms but if still happening after new year, i will be quitting and do not want too, have restarted my computer, made sure all up to date, have GL2 but neither chrome nor edge will work