OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[LisaScobee]

Originally Posted by Taz D

Hi Lisa,
If it is an internet problem then whoever owns the link that was not working must have fixed it. There is nothing we can do for those.

I showed you what I was seeing in the game console. It's not appearing there now. Why is that a problem on MY end?

[Taz D]

Originally Posted by LisaScobee

I showed you what I was seeing in the game console. It's not appearing there now. Why is that a problem on MY end?

Hi Lisa,
It would be either a problem in your computer causing the error in downloading those parts of the game or it would be an internet problem causing an incomplete or not downloading of those parts because they were not getting back to your computer when you open the game.
If it was the servers not sending the data then we would have many who were not being able to load the game and that was not the case at that time.
We don't have any way of remotely checking either your computer or the internet links between you and the servers, so the only thing we can do is offer suggestions.

[LisaScobee]

Originally Posted by Taz D

Hi Lisa,
It would be either a problem in your computer causing the error in downloading those parts of the game or it would be an internet problem causing an incomplete or not downloading of those parts because they were not getting back to your computer when you open the game.
If it was the servers not sending the data then we would have many who were not being able to load the game and that was not the case at that time.
We don't have any way of remotely checking either your computer or the internet links between you and the servers, so the only thing we can do is offer suggestions.

Whatever works. Time to take a break (perhaps permanently).

[LisaScobee]

Happens multiple times a day on TWO different laptops.

[marymarcel]

Originally Posted by LisaScobee

Happens multiple times a day on TWO different laptops.

Hi Lisa

I moved your post to the thread for your problem.

Please follow all suggestions given in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

[KoalaBear777]

Got the attached error message and crashed while I was producing/loading items in my facilities.

[marymarcel]

Originally Posted by KoalaBear777

Got the attached error message and crashed while I was producing/loading items in my facilities.

Hi KoalaBear

Sorry there was nobody earlier to answer you.

I moved your post to the thread for your problem.

Are you still having problems?

If so, please check that your browser and operation system are up to date.

After that, close everything and reset your router/modem for a minute.

Then restart your computer, load the game and check if you get the problem again.

If you still have the problem, then check if you have too many facilities on your farms.
You can do this by clicking in Show names in the grid and then click in Show Facility Info button at the botton of the window.

Every farm with facilities placed on it, will show a blue line, check that line is not fully completed. If it is, it means that facility capacity is 100% and you cant add more facilities to that farm.
You could move some facilities to farms with less capacity %

If nothing works for you, then please contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[misteltoeholler@gmail.com]

cannot log i since update keep getting this message: ERROR Failed to download file https://cdn.slashkey.com/flash/farm/...ild619.data.gz

[misteltoeholler@gmail.com]

Your USER ID number is: 1385118317 Build No: 619

[marymarcel]

Originally Posted by misteltoeholler@gmail.com

cannot log i since update keep getting this message: ERROR Failed to download file https://cdn.slashkey.com/flash/farm/...ild619.data.gz

Originally Posted by misteltoeholler@gmail.com

Your USER ID number is: 1385118317 Build No: 619

Hi misteltoeholler

I moved your posts to the thread about cannot load the game.

Please check if your browser is up to date. Also check if your operation system is updated.
If any update is done, then please restart your computer and then try to load the game again.

You can also reset your router/modem for a minute.

If nothing works for you, then please follow all suggestions given in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

I also hid everthing in your preferences (trees, factories, ponds, flowers etc) to make it easier for you to load the game.
When you load the game, click in your preferences, the wrench, and put a check mark to the Show.... options and then click in the green check mark to save changes.