New Release -- December 4th, 2013

[Taz D]

Originally Posted by theperfectnina

On the Dec 05 2013, 02:20 PM I wrote to Support and also copied into the Forum what I sent them regarding - Thumbs down My response to the changes made in the last upgrade regarding trains.

Several people that I know of have received a refund yet for some reason all my messages have gone by without any reply or response at all. This I find very rude and totally unfair.

When will I get the same treatment as others and get a refund on all the trains I have now in storage due to the train 'fix'???

Originally Posted by theperfectnina

As stated I have written several times to Support without any reply.
Messages sent on 5th 15th 17th 19th 20th 21st 23rd 25th December and 2nd January. How many times do you suggest I write??

It does do any good for you to copy your response to Support here in the forums as they are not going to see it here. Nor does it do any good to constantly send them tickets as that will not get you a quicker response. Why some you have talked to have gotten refunds and you haven't I don't know, but I am sure it wasn't because of the change in the way trains could be used.
As Marymarcel stated you need to be patient as it can take a few weeks for Support to respond depending on how many ticket are ahead of yours. And with the change in the trains I am sure they were flooded with tickets. Sending multiple tickets just compounds the problem and doesn't speed up any response to yours. The Christmas/New Years holidays will have also been a factor in the slowness.
Any refund you get is up to them and no amount of complaining here in the forums is going to make any difference in their decision.