OFFICIAL Display Issues, Preferences, Sounds and Music

[Palmarina]

ID number ( 1145656868 )

Hello all, I still have an issue with sorting crops when seeding. I reported this before but it could not be reproduced by the moderator at the time.

I select my seeder, choose the harvesting time in the funnel, want to sort by Dans/Belts and *poof* the crops are sorted alphabetically. This always happens when the game is open for a certain time.
If I want the crops to be sorted by Dans/Belts I have to close the game, reopen it and that is the only chance I have to see the crops sorted by Dans/Belts.
Is there something I can do about this please?

[Tiger]

Originally Posted by Palmarina

ID number ( 1145656868 )

Hello all, I still have an issue with sorting crops when seeding. I reported this before but it could not be reproduced by the moderator at the time.

I select my seeder, choose the harvesting time in the funnel, want to sort by Dans/Belts and *poof* the crops are sorted alphabetically. This always happens when the game is open for a certain time.
If I want the crops to be sorted by Dans/Belts I have to close the game, reopen it and that is the only chance I have to see the crops sorted by Dans/Belts.
Is there something I can do about this please?

Hi Palmarina,

Please supply more information about your issue.

Are you using a saved book mark in your browser to load the game? If you are please try using the Facebook link for Farm Town in the left side of your Facebook News Feed or you can try the Play FarmTown button at the top of the forum to make sure you are in the current version of the game.

If it's not that:
Which harvest time did you use and which size seeder?
Did you get the seeder from your toolbox or is it one of your shortcuts in the game bar area where the store icon is?
Have you checked another size seeder to see if it's doing it with a different one?
Does it revert when you go to another farm and then click on the seeder again?
Could it be reverting after planting a set amount of farms rather then the amount of time? If it's the amount of time, roughly how long until the problem arises?

The more information you can provide helps try and find what might be causing the problem.

[Palmarina]

Hi Tiger!
Yes I was using a saved bookmark.
Following your advice I now started up farm town via the facebook link on my timeline and did some planting with my seeder x100. It all went good, I chose different harvest times and sorted per Dan/Belt and hurray the crops were displayed per dan/belt.
So far the issue seems to be resolved.

If ever I have the problem again the coming days I will post here again.
I will then answer all your questions.

Thanks for your advice!!!

Originally Posted by Tiger

Hi Palmarina,

Please supply more information about your issue.

Are you using a saved book mark in your browser to load the game? If you are please try using the Facebook link for Farm Town in the left side of your Facebook News Feed or you can try the Play FarmTown button at the top of the forum to make sure you are in the current version of the game.

If it's not that:
Which harvest time did you use and which size seeder?
Did you get the seeder from your toolbox or is it one of your shortcuts in the game bar area where the store icon is?
Have you checked another size seeder to see if it's doing it with a different one?
Does it revert when you go to another farm and then click on the seeder again?
Could it be reverting after planting a set amount of farms rather then the amount of time? If it's the amount of time, roughly how long until the problem arises?

The more information you can provide helps try and find what might be causing the problem.

[Tiger]

Originally Posted by Palmarina

Hi Tiger!
Yes I was using a saved bookmark.
Following your advice I now started up farm town via the facebook link on my timeline and did some planting with my seeder x100. It all went good, I chose different harvest times and sorted per Dan/Belt and hurray the crops were displayed per dan/belt.
So far the issue seems to be resolved.

If ever I have the problem again the coming days I will post here again.
I will then answer all your questions.

Thanks for your advice!!!

That's great news Palmarina, thank you for coming back to let us know!

It's possible that the bookmark you have saved in your browser is taking you to a different version of the game so delete that, load it via the method you just used and save that as a bookmark instead OR you can click on this generic link for the game and when the game loads save that as your bookmark in your browser and that should always get you to the latest version:
https://apps.facebook.com/farmtown/play/

If you have other browsers that you occasionally use for the game also make sure you do that with those browsers as well.

[Palmarina]

Thanks for the link Tiger! I will save that one as a bookmark.
Usually I play in Google Chrome, but once in a while I play in Firefox. I will change the bookmark too in Firefox.
Bye

Originally Posted by Tiger

That's great news Palmarina, thank you for coming back to let us know!

It's possible that the bookmark you have saved in your browser is taking you to a different version of the game so delete that, load it via the method you just used and save that as a bookmark instead OR you can click on this generic link for the game and when the game loads save that as your bookmark in your browser and that should always get you to the latest version:
https://apps.facebook.com/farmtown/play/

If you have other browsers that you occasionally use for the game also make sure you do that with those browsers as well.

[Tiger]

Originally Posted by Palmarina

Thanks for the link Tiger! I will save that one as a bookmark.
Usually I play in Google Chrome, but once in a while I play in Firefox. I will change the bookmark too in Firefox.
Bye

You're welcome Palmarina

[Palmarina]

Hi, I used this post to say that the issue re sorting per dan/belt while planting occured again.
Please be sure I now use the correct link to the game!
I wanted to plant tomatoes this morning so I clicked on my seeder x100 shortcut. In the funnel I chose harvesting time = 2 days and then sorted per dan. I did this because I also wanted to check if eventually there were other 2day crops where I could reach a higher belt. All crops were mixed up. The sorting per dan/belt was not ok. After a close look the crops appeared alphabetically. I changed the sort to 'stored amount'. This sorting was ok. Sorted again per dan/belt and the crops appeared alphabetically again, not per dan/belt!
Maybe somebody might have a look into this? Or should I report this to slashkey?

PS
the problem persisted while :
- going to another farm
- use another seeder

FYI: I clear memcache on a daily base and clean up macromedia files once a week.

Help

Originally Posted by Palmarina

Thanks for the link Tiger! I will save that one as a bookmark.
Usually I play in Google Chrome, but once in a while I play in Firefox. I will change the bookmark too in Firefox.
Bye

[Tiger]

Originally Posted by Palmarina

Hi, I used this post to say that the issue re sorting per dan/belt while planting occured again.
Please be sure I now use the correct link to the game!
I wanted to plant tomatoes this morning so I clicked on my seeder x100 shortcut. In the funnel I chose harvesting time = 2 days and then sorted per dan. I did this because I also wanted to check if eventually there were other 2day crops where I could reach a higher belt. All crops were mixed up. The sorting per dan/belt was not ok. After a close look the crops appeared alphabetically. I changed the sort to 'stored amount'. This sorting was ok. Sorted again per dan/belt and the crops appeared alphabetically again, not per dan/belt!
Maybe somebody might have a look into this? Or should I report this to slashkey?

PS
the problem persisted while :
- going to another farm
- use another seeder

FYI: I clear memcache on a daily base and clean up macromedia files once a week.

Help

Hi Palmarina,

I'm sorry to hear this is back. Is this the first time you have tried to plant by Belt/Dans since you last saw the problem?

Which 2 day crops do you not have 7th dan for?

Could you please also check the following:

If you don't have 7th dan for all the 2 day crops, pick up the seeder, filter to 2 days, then change the A-Z filter to Alphabetically and see if it shows you the exact same order of crops as it did when you had the filter set to Belt/Dans.

If you do have 7th dan for all the 2 day crops see if you have a different timed crop that is not at 7th dan yet then see if that does the same thing as well, shows the same as Alphabetically.

I am going to send you to support as well as copy your post over to the relevant devs thread as I won't be able to check this fully as I have all crops at 7th dan and it does show the Belt/Dans sorted the same as Alphabetically once you have them all.

For convenience here's the instructions to contact support should you need them:

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.