OFFICIAL Game Running Slow

[Taz D]

Originally Posted by Sewnfromtheheart

Please help. The game has slowed to a crawl and frozen. I have had to reload MANY times. It started yesterday evening. I have tried three browsers and cleared the games and my computer cache. I had to tell the two players I SN for to here out this morning due to this. I can't even work my own farm with out needing to reload. 100006010477901

Hi Sewnfromtheheart,
We have loaded your farms and did not have any problems moving around your farms.
As with the others this looks like an internet problem as the servers are working fine.
Try the instructions given in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.
We do not have any way to check, monitor or control all of those links. As this appears to be an internet problem somewhere between your service provider and the servers there is nothing we can do to help. The only thing you can do is be patient and hope the problem is solved soon.

[penguin66]

Originally Posted by Taz D

Hi Penguin,
I have loaded every one of your farms and the only ones that took more than 5 seconds were the ones with lots of facilities or decorations which requires them to each be loaded. So it cannot be the servers your farms are on.
It can be internet and even though everyone is using different paths it can still be a link or links that are having heavy traffic or server problems of which we have no control or way to check those. I also worked in IT for 30 years and still keep up with it evn though I am retired.

I'm glad it is working you your end because I keep trying to load farms and some load within seconds and other are taking 4 to 5 minutes. I was even taken offline for inactivity while waiting for a farm to load. I understand all the different paths that data can take to travel from one site to another, but this is starting to get so painfully slow that it is no longer enjoyable to play.

[Taz D]

Originally Posted by penguin66

I'm glad it is working you your end because I keep trying to load farms and some load within seconds and other are taking 4 to 5 minutes. I was even taken offline for inactivity while waiting for a farm to load. I understand all the different paths that data can take to travel from one site to another, but this is starting to get so painfully slow that it is no longer enjoyable to play.

Hi Penguin,
I am sorry you are having problems, but there is nothing we or the developers can do as it is not a problem on the servers. They are working correctly as I have been able to log into everyone's farms that have reported this without any loading issues even when moving from farm to farm. I don't have an explanation for this, but I know it is not a server problem.

[Poppy559]

Originally Posted by Taz D

Hi Poppy,
What you see in this thread is spread over years and no others at this time.
First you need to understand that your internet connection to your service provider can be just fine with no problems. However, your game data has to go through many links in between you and the game servers. Any one of those links can be have excessive traffic or have a problem that can slow down the transfer to and from the servers for you which can cause you game to be slow and freeze a lot.
Slashkey does not own, control or monitor those links between you and the servers, so the only thing you can do is wait and hope that whoever owns those links realizes they have a problem and can get it back to normal. You may not have anything else slow only because your path to those other locations are different after the signal leaves your service provider. I am sorry but there is nothing we or the developers can do to help with this.

My farms have ALWAYS been heavily layered and I never had these issues.

It may not be the game servers, but the game is definitely glitching.

What do we, the players, who spend money on this game need to do to get taken seriously and to get this looked into?

[Taz D]

Originally Posted by Poppy559

My farms have ALWAYS been heavily layered and I never had these issues.

It may not be the game servers, but the game is definitely glitching.

What do we, the players, who spend money on this game need to do to get taken seriously and to get this looked into?

Hi Poppy,
What would you like us to look into? If the servers are working correctly that only leaves internet links between you and the servers and we have no control or way to check those as they are different for everyone.
You are taken seriously, but there is nothing we or the developers can do if it is not a problem on the servers and game program.

[readytoretire]

I started complaining about the slow loading, the freezing this morning even though it started yesterday. My internet is fast on all other sites, so this is definitely a problem within this game. I have been checking back here and still do not see an explanation.

[marymarcel]

Originally Posted by readytoretire

I started complaining about the slow loading, the freezing this morning even though it started yesterday. My internet is fast on all other sites, so this is definitely a problem within this game. I have been checking back here and still do not see an explanation.

Hi readytoretire

I answered you in other thread where you posted earlier.

https://www.slashkey.com/forum/showt...46#post6610846

[ray1851]

game running slow takes ages to load.if this is because of the digital thing you put on ,you should not bother

[Taz D]

Originally Posted by ray1851

game running slow takes ages to load.if this is because of the digital thing you put on ,you should not bother

Hi Ray,
I moved your post to the thread about game running slow. I am sorry no one was around to answer you when you posted.
I am sorry but I have no idea what digital thing you are talking about nor has anything been added to the game overnight.

[ray1851]

the game is still running slow takes ages to open farm pass . and when working farm you get counter at the top you have to wait for it.you put on somthing about a screen shot is that why it is running slow if so can i suspend it