OFFICIAL Facilities and Facility Manager

[CrazyJan]

will have to get back to you Tiger..sorry..I can't remember which facitity now..but will let you khow when it happens again..must have crs at the moment..lol

[101441331442717]

Hello! I really wonder why my oil refinery has been missing since Thursday, October 14, 2021. I hope you can help me find it. Thank you.

[Tiger]

Originally Posted by 101441331442717

Hello! I really wonder why my oil refinery has been missing since Thursday, October 14, 2021. I hope you can help me find it. Thank you.

Hi 101441331442717,

I have moved your post to the thread about Facilities.

Please contact Support for this as there isn't anything we can do about it through the forums.

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies.

[Lessonlady]

A couple weeks ago, I bought a BBQ restaurant. I was surprised when the items it produces didn't show up. Then I realized it never made it to my facility manager even though clicking on the products say I own 1. Can you fix this so I can feed the customers at the Food Kitchen properly? Thanks!

[Taz D]

Originally Posted by Lessonlady

A couple weeks ago, I bought a BBQ restaurant. I was surprised when the items it produces didn't show up. Then I realized it never made it to my facility manager even though clicking on the products say I own 1. Can you fix this so I can feed the customers at the Food Kitchen properly? Thanks!

Hi Lessonlady,
I moved your post to the thread about facilities.
Your BBQ restaurant is on one of your farms somewhere. First try using the search in the facility manager and see if it shows. If it doesn't then you will need to go to the farm it is on and fill it from the facility itself the first time. After that it should show in the facility manager.

[Sundos]

Do you have info somewhere that I am missing about...
If I work others facilities for hire or client referral where do those products go?
Do they go to my storage to be SOLD?
or are they able to be used to "start" production or "load" into my facilities?

[Taz D]

Originally Posted by Sundos

Do you have info somewhere that I am missing about...
If I work others facilities for hire or client referral where do those products go?
Do they go to my storage to be SOLD?
or are they able to be used to "start" production or "load" into my facilities?

Hi Sundos,
All of those products you get from working those goes into your storage added to what you have already in your storage. If they are products you use to fill your facilities and services then they can be used for that. If they are non-ingredients then they are added to the non-ingredients you have in your storage to be sold.

[Sundos]

Originally Posted by Taz D

Hi Sundos,
If they are products you use to fill your facilities and services then they can be used for that. If they are non-ingredients then they are added to the non-ingredients you have in your storage to be sold.

Thanks Taz for your quick reply..

So yesterday a very huge neighbor posted their facilities and I work and referred and on I think 44 farms the message I got from each was that I received well over 100,000 products .. most being in 200,000+ and only 13 farms said less that 100,000 on the hire.. and also on the referral same sizes of products received by me except only 3 were not quite 100,000.

I also had worked others facilities both refer and hire and gotten some products.

I went and reloaded both my service and production facilities.. and I had roughly the same as everyday when I load them.. somewhere near 9,000,000 (I know that is not alot..lol)

I thought maybe there is a lag time.. so I reloaded facilities today.. SAME.. around 9,000,000..

I went and worked some others facilities and then found the BIG neighbors post again.. I worked both type of his facilities again.. and got roughly the same amount of products

I went and restocked all my facilities again.. SAME... around 9,000,000

Shouldn't I have more?

[Taz D]

Originally Posted by Sundos

Thanks Taz for your quick reply..

So yesterday a very huge neighbor posted their facilities and I work and referred and on I think 44 farms the message I got from each was that I received well over 100,000 products .. most being in 200,000+ and only 13 farms said less that 100,000 on the hire.. and also on the referral same sizes of products received by me except only 3 were not quite 100,000.

I also had worked others facilities both refer and hire and gotten some products.

I went and reloaded both my service and production facilities.. and I had roughly the same as everyday when I load them.. somewhere near 9,000,000 (I know that is not alot..lol)

I thought maybe there is a lag time.. so I reloaded facilities today.. SAME.. around 9,000,000..

I went and worked some others facilities and then found the BIG neighbors post again.. I worked both type of his facilities again.. and got roughly the same amount of products

I went and restocked all my facilities again.. SAME... around 9,000,000

Shouldn't I have more?

Hi Sundos,
Your facilities will not load more than 100% of what they can produce in 15 day period. How much you get from your neighbors facilities doesn't have anything to do with how much you can load or start in your own facilities. Whatever you get over what is used in your facilities stays in your storage until you refill your facilities after they have completed the work either by time or by neighbors working them and you then reload your facilities.

[Sundos]

hmmm.. ok, Thanks Taz