OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[LisaScobee]

Originally Posted by Taz D

Hi LisaScobee,
Is this with the old laptop or the new one?
It has to be something with your laptop as if you are logging in correctly to the game there isn't a trust issue on the server end.
As I suggested please contact Support about this.

Old one and I'll stop mentioning it.

ETA: On the "new" laptop all I get is a grey screen where the farn and game console should be

[Taz D]

Originally Posted by LisaScobee

Old one and I'll stop mentioning it.

ETA: On the "new" laptop all I get is a grey screen where the farn and game console should be

Hi LisaScobee,
We are checking with the developers on the error message you are getting on the old one.
For the new one please make sure your browser and computer are updated. If either need an update then be sure you restart the computer after doing those.

[LisaScobee]

Originally Posted by Taz D

Hi LisaScobee,
We are checking with the developers on the error message you are getting on the old one.
For the new one please make sure your browser and computer are updated. If either need an update then be sure you restart the computer after doing those.

This is what happens on the "new" laptop. Also, note that I ended up having to reset my Windows Password when I booted the "new" PC to take the screenshot.

[Taz D]

Originally Posted by LisaScobee

This is what happens on the "new" laptop. Also, note that I ended up having to reset my Windows Password when I booted the "new" PC to take the screenshot.

Hi Lisa,
That is not something from the servers. Are all those symbols across the bottom what you have open?
You restarted that laptop, did you do any updates to the browser or the computer? Resetting the windows password would not have anything to do with the game. That would be a computer/windows issue.
The error you are getting on the old one is coming from Unity so they are not sure what it is or what is causing it. It again could be an update your computer or browser needs as Unity is a built-in part of those.

[LisaScobee]

Symbols accross the bottom are taskbar shortcuts. Both laptops are up to date as far as I know. This morning, this is the last line in the FT console when I arrive at my main farm after loading the game on the "old" computer. Note: Game loaded normally with no slowdowns:

2024-05-04 13:18:51.674 INFOCheckpoint-DONE - Map Loaded - Mem: 102/61/163/306 MB
------------------------------------
2024-05-04 13:22:52.663 ERROR{"isTrusted":true}

Originally Posted by Taz D

Hi Lisa,
That is not something from the servers. Are all those symbols across the bottom what you have open?
You restarted that laptop, did you do any updates to the browser or the computer? Resetting the windows password would not have anything to do with the game. That would be a computer/windows issue.
The error you are getting on the old one is coming from Unity so they are not sure what it is or what is causing it. It again could be an update your computer or browser needs as Unity is a built-in part of those.

[LisaScobee]

Originally Posted by LisaScobee

This is what happens on the "new" laptop. Also, note that I ended up having to reset my Windows Password when I booted the "new" PC to take the screenshot.

What app/program/plugin on Chrome would be malfunctioning to cause that grey screen? Reminds me of when flash player wasn't updated. *NOTE* so far, not having any loading issues on the "old" laptop. Would internet speed cause this kind of error? Only getting about half what I pay for in a internet speed test while farm town is open on BOTH PCs. Farm Town is taking forever to load on the "new" PC while I'm on this one (this is the only window open on this machine and Farm Town is the only window open on the "new" machine.

[marymarcel]

Originally Posted by LisaScobee

Symbols accross the bottom are taskbar shortcuts. Both laptops are up to date as far as I know. This morning, this is the last line in the FT console when I arrive at my main farm after loading the game on the "old" computer. Note: Game loaded normally with no slowdowns:

2024-05-04 13:18:51.674 INFOCheckpoint-DONE - Map Loaded - Mem: 102/61/163/306 MB
------------------------------------
2024-05-04 13:22:52.663 ERROR{"isTrusted":true}

Hi Lisa

As Taz told you, please contact Support about the error you are getting and in case you continue having problems with loading your game.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[LisaScobee]

I edited my original response and as I said I starter loading Farm Town on the "new" computer before I came back here and it's just now loading
to "Climbing on tractor".

Originally Posted by marymarcel

Hi Lisa

As Taz told you, please contact Support about the error you are getting and in case you continue having problems with loading your game.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[LisaScobee]

Originally Posted by LisaScobee

I edited my original response and as I said I starter loading Farm Town on the "new" computer before I came back here and it's just now loading
to "Climbing on tractor".

Would internet speed cause these types of errors? Speed test result only about half what I'm paying for. I "contacted support". Should I have received an email conformation? Game is loading normally on the "Old" laptop.

[marymarcel]

Originally Posted by LisaScobee

Would internet speed cause these types of errors? Speed test result only about half what I'm paying for. I "contacted support". Should I have received an email conformation? Game is loading normally" on the "Old" laptop.

Yes Lisa, you should get an automatic response from support in your email address.
That is only to let you know that they received your ticket. They will contact you by email later.

If you do not find it after an hour, please check your spam folder.