New Release -- June 6th, 2024

[BarbLH]

Originally Posted by marymarcel

Hi Farmers

From Raul notes for the New Release:

- The Feed Supplement Plant and Premium Fodder Factory facilities should not have the capability to ask for ingredients or reach belts and dans, this was an oversight when we released those facilities.

etc., etc., etc.

Many of us have already had coop quests for items in the Premium Fodder Factory. I personally haven't yet started the final step. Will we be able to collect the coins for these quests and the "credit" towards 13 completed quests?

[marymarcel]

Originally Posted by piscesfem

Not sure if there is a bug with the new increase in animal storage, but I added a few more animal buildings and they have been saying READY to HARVEST for a while now, been almost 12 hrs now I think? but then saying nothing ready yet? No duplicates on any of the farms....not too bothered about it just now, happy to leave it a couple days to see if it fixes itself, just wanted to put it here in case anyone else has same issue.

Did I purchase the new facilities? YES
Do I need more animal products? NOPE
Do I want a refund? NOPE

Happy with the new updates! Thank you Team!!

Hi piscesfem

When you purchase new animal buildings then they say Ready to harvest when they are not. It will be fixed after harvesting them for the first time.

We don't know which animal building you purchased. But depending on which ones you purchased it is the time you have to wait to harvest them for the first time.

For example, if you purchased a Wool shed, then you need to wait 1.6 days to harvest it.

[Taz D]

Originally Posted by BarbLH

Many of us have already had coop quests for items in the Premium Fodder Factory. I personally haven't yet started the final step. Will we be able to collect the coins for these quests and the "credit" towards 13 completed quests?

Hi BarbLH,
As long as you have the ingredients in storage for making whichever product you are supposed to make then yes it will count.

[piscesfem]

Originally Posted by marymarcel

Hi piscesfem

When you purchase new animal buildings then they say Ready to harvest when they are not. It will be fixed after harvesting them for the first time.

We don't know which animal building you purchased. But depending on which ones you purchased it is the time you have to wait to harvest them for the first time.

For example, if you purchased a Wool shed, then you need to wait 1.6 days to harvest it.

That did cross my mind!

Thanks

[marymarcel]

Originally Posted by piscesfem

That did cross my mind!

Thanks

You are welcome piscesfem

[jerrbearsr]

How do you contact support to get refund?

[Taz D]

Originally Posted by jerrbearsr

How do you contact support to get refund?

Hi jerrbearsr,
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[jerrbearsr]

Originally Posted by Taz D

Hi jerrbearsr,
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Thank you Taz

[Zany Clover]

The extra animal products are helpful, but why weren't the white rabbits' fleece included---THAT's what I really needed more of? Could it be added, please? Tks - Shirley alias Zany Clover

[Taz D]

Originally Posted by Zany Clover

The extra animal products are helpful, but why weren't the white rabbits' fleece included---THAT's what I really needed more of? Could it be added, please? Tks - Shirley alias Zany Clover

Hi Zany Clover,
If you want to make a suggestion please post it in the Suggestions section. You can not start a new thread there, but you can reply to one that fits your suggestion.